GIO Insurance Old Castle Hill Road, Castle Hill, New South Wales 2154
About the Business
Welcome to GIO Insurance, your trusted insurance agency located in Castle Hill, Australia. As an establishment that specializes in providing insurance services, we are a point of interest for individuals and businesses alike.
At GIO Insurance, we pride ourselves on our commitment to personalized service. Our local team of experienced Agents are dedicated to meeting your Personal Insurance needs. Whether you require coverage for your home, car, or personal belongings, our Agents will work with you to find the right insurance solution. They can also provide referrals for Commercial Insurance and Banking needs, ensuring that all aspects of your financial security are taken care of.
With multiple locations across New South Wales and Victoria, GIO is easily accessible to residents in regional centers. Our authorized representatives of AAI Limited ABN 48 005 297 807 AFSL No: 230859 trading as GIO, are ready to assist you with all your insurance requirements.
In New South Wales, you can find GIO stores in Albury, Casino, Goulburn, Maitland, Murwillumbah, Muswellbrook, Narellan, Orange, Singleton, Toukley, Tumut, Wagga Wagga, and Wollongong. Our Victorian locations include Croydon, Horsham, Traralgon, and Warburton. Each store operates Monday to Friday from 9:00 am to 5:00 pm, ensuring convenient access to our services.
When choosing GIO Insurance, you can have peace of mind knowing that you are working with a reputable institution. Our insurance policies are issued by AAI Limited ABN 48 005 297 807 trading as GIO, with a registered office located in Brisbane, Queensland. We prioritize your individual needs and understand that no two clients are the same. Therefore, we offer tailored insurance solutions to suit your unique circumstances.
Before making any decisions regarding our insurance products, we encourage you to read the relevant Product Disclosure Statement and consider whether it is appropriate for your specific objectives, financial situation, and needs. Additionally, we provide a Target Market Determination to further assist you in making informed choices.
By accessing our website, you agree to our Online Terms and Conditions. We value your trust and look forward to serving you with our comprehensive insurance services. Contact GIO Insurance today and let our local team of Agents protect what matters most to you.
Location & Phone number
Old Castle Hill Road, Castle Hill, New South Wales 2154, Australia
Reviews
"Fraudulent company failing to comply with AFCA orders they are bound by. Do not get insurance with this company. They refuse to pay and complete required works when ordered by the Australian Financial Complaints Authority (which they agree to be bound by as a member). They do not comply with the orders they are bound by. They are happy to collect your premium however will not comply with their own PDS and provide insurance for their customer. Fraudulent and unconscionable conduct at the highest levels! After 3 years of being ordered to repair my property (3 month job) they have failed at every stage to complete the repairs."
"Very disappointed with the service provided so far . Some courier person banged my brand new GENESIS while it was parked on the street . I bought the car in February 2023 and this happened in March 2023. GIO took the car in April for repair , I have been following up for three months there is still no ETA provided for the repair! My new car has been sitting in their garage all this while and there is no hope it will be repaired any time soon. Wish they were actually concerned about the turnaround times and the impact on clients !"
"If I could give them 0 I could. Put in a claim for flood damage. Despite reports saying that it was flood damage they decided to deny the contents based on a first report that didn’t even look at the contents took photos from a distance and then decided to deny. GIO decides to take this report over all the other reports that actually examined the contents. 4 months later phone calls not answered, emails not answered and a phone call they are trying to deny happened where I was told that they were liable and was going to pay. Waited and waited and nothing happened. Have gotten legal advice who have said they stole from me. Biggest rip off and thief of a company and continuing the fight to get what is legally ours. Despite ongoing get an email to say that another month they have with internal resolution over it and taking action. Now they are trying another angle and expecting receipts for all items over the years. Person is the rudest person out in internal disputes that makes you want to fight the decision even more."
"Extremely slow and difficult to deal with. Phone menu 7 steps deep. Offshore support. Very ignorant and disrespectful to people with disabilities. Inept beyond imagination. I spoke to someone who I had to ask three times to clarify if I'm getting put through to a person or a queue, he confirmed it will be a person yet I got put into a queue that I had to then chose more options before being put in hold. This is the hardest insurance claim I've ever done."
"Went with GIO in the first instance because it was very well priced, I had heard good reviews from people needing to claim and the policy covered everything I needed. I never actually needed to claim, and then sold the car. The policy cancellation process was so quick and easy! It is online, the button is nice and easy to find and there is an assistant that talks you through it. I cancelled the policy and confirmed the refund within 60 seconds. No waiting on the phone to speak with multiple people trying to convince me to stay, no needing to wait for business hours. So impressed"
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