BIG W Rockdale 1 Rockdale Plaza Drive, Rockdale, New South Wales 2216

"Always enjoy shopping here, big store but not too big so easy amd convenient to find your way around. Staff are always happy to help."

"I recently visited the Big W Rockdale party section around 4:00pm on 13/5/2023and unfortunately, my experience was far from satisfactory. As it was my son's eagerly anticipated birthday, we were excited to celebrate with some festive balloons. However, the lady working at the party section managed to turn what should have been a joyous occasion into a truly unpleasant one. From the moment we approached her, it was evident that she lacked the basic customer service skills expected in such a role. Instead of greeting us with a warm smile and helpful attitude, she appeared rude and impatient, clearly disinterested in assisting us. It was disheartening to witness her constant complaints about it being too late to make balloons, as if our request was an inconvenience to her. Furthermore, her insistence on making an appointment to create balloons was both puzzling and disappointing. We were unaware that such a trivial request required prior scheduling. After explaining that we wanted eight balloons to celebrate our son turning eight, she callously informed us that we could only have three. This took place right in front of my son, who was understandably excited about his special day. I cannot express how shocked and hurt we were by her disregard for his feelings. It is beyond comprehension why someone in the party section, where a cheerful and welcoming demeanor is paramount, would display such unprofessional behavior. If she finds it so difficult to fulfill her duties on time each day, perhaps she should consider a career in an office setting where punctuality is of greater importance. Her rudeness, impatience, and refusal to accommodate our reasonable request for balloons left us deeply disappointed. It is clear that such a staff member should not be entrusted with customer service responsibilities, especially in a section dedicated to celebrating special occasions. We sincerely hope that management takes the necessary steps to address this issue and ensure that future customers do not have to endure a similar ordeal."

"This is my usual shopping center. I do visit at least twice in a week. This store is managing and maintaining well. You can find all kids items including clothes, books and games here. The returning process is hassle free. I recommend this shopping center. It’s a great experience !!!"

"Most of the items like garments, electronic, kitchen appliances, toys, customatic, Clothing, footwear, books, stationery, outdoor equipment, homewares, etc. available at reasonable peice,"

"Staff were friendly and helpful. We went when there were heaps of sales and ended saving $40 on all the things we bought which was great. Good selection of men’s T-shirt’s, both serious and joke ones. Some really good products you wouldn’t expect to find in a Big W."