Mona Vale Medical Centre 20 Park Street, Mona Vale, New South Wales 2103

"Professional, friendly staff from the reception team to dr and physio Very happy with the service from this practice"

"I have been a patient of this centre for around one year or so and have since referred friends and my family here. From the super friendly and helpful reception team and the doctors I have seen especially Dr. Amir to the clean, modern offices and waiting room happy to recommend. Thank you for the service you provide."

"I don’t usually go to the doctor unless I’m really sick as I try to allow my body to fight off sickness on its own. So when I paid $75 upfront for an appointment at mona vale medical centre only to be told to take cold and flu, rest and it will fix itself. Not all of us are on a gp wage and can afford the luxury of taking multiple sick days. I asked if there was anything I could please have to help with the pain as I hadn’t been able to sleep the last couple nights due to sore throat and fever. Was then suggested an over the counter nasal spray. If GP’s arnt going to prescribe you medication then why do we have to pay out of pocket fees? Could have asked a pharmacist for free what he told me or figured out myself. I don’t think this is good enough response when someone is asking you for help and pain relief. I will not be back."

"Shocking treatment by the receptionist calling me abruptly telling me that my aunt's appointment is MY responsibility as the doctor has refused to put it through Workers Comp ! She is 74 and has a CTP claim in place for a car that almost killed her as a pedestrian. I had no apology for this mistake. Instead I was told that its only $75 and the doctors spent 15 min writing out prescriptions so I need to pay ! They get paid through CTP claim anyway without my involvement. I've had no apology for this either. This is the second rude interaction I've had from this reception. Unprofessional treatment."

"I booked a telehealth phone appointment at 9:45 by 11:45 I called to make sure appointment was still on time. I was told yes that doctor was behind on appointments and that would be called. I called at 2:45 to find that the office had been closed. I booked an appointment that never happened and no phone call. If an appointment is booked I feel should be actually done by the doctor not ignored and not completed."