Qscan Radiology Clinics Ryde

"Great service and lovely staff. Went for an x-ray (walk in, no appointment) and while still filling the forms was called out. So quick. Staff were all lovely and helpful specially Jess (I think) who took the x-ray. Tha you all."

"Arrived 15 minutes before my appointment time at 9am as instructed. Wasn’t called in for the ultrasound until about 9:20am, apparently they had to wait for an ultrasound room to be unoccupied. I had an abdomen ultrasound that I had to fast for, and a pelvic ultrasound that I had to drink a litre of water for. So whilst I was waiting, I was not only hungry from fasting but also busting to go to the toilet from drinking that much water. At the end of my scans, I was told that the results will be sent to the doctor by the following morning, so I booked a noon-time appointment with the GP the next day. When I arrive at the GP, she tells me the results aren’t in yet. The GP managed to call the clinic to escalate my results, but that means I have to go back to the GP around 2 hours after my scheduled appointment. This is a waste of my time and a waste of the GP’s time. Not impressed by all these logistical issues of this radiology clinic."

"I am writing to relay to you a poor client experience. On Wednesday afternoon, I called your clinic to make an appointment for an x-ray. The gentleman who answered the phone told me that your clinic accepts walk-ins, and that I would be welcome to come in on Thursday or Friday. Today is Friday, and as advised I walked in. The lady at the desk, Lois, asked whether I had an appointment. I told her no, and relayed the conversation I’d had earlier: that your clinic accepts walk-ins. She asked if I had a referral, which I produced for her on my phone. She told me it’s not good enough, and that I can make an appointment. I asked her why, as I was given the impression your clinic accepts walk-ins. She rolled her eyes at me and told me to email the referral to this very same email address, and informed me once more that I can make an appointment. I asked “are you telling me you don’t accept walk-ins?” She said “No, I’m just giving you all the options. Why are you being this way?” After eventually taking my details and sending me to the waiting area, she followed me out to the waiting area from behind her desk to say in the most passive aggressive way, “I hope you have a better than what you’re having now. I don’t know why you came in here like this.” I found this interaction quite rude and needlessly hostile. Why did Lois feel the need to inform me about making an appointment when (a) I clearly didn’t have one; and (b) I had already made the trip to your clinic and was standing right there with my documentation? I noticed that even her colleague, who sat to her right, shot her a glance and audibly whispered to her to “stop it!” Lois’ job is to get me triaged and into the queue, not to berate clients. Lois is condescending and unable to read the room. She has poor rapport with your clients. I strongly suggest you provide her with the proper training in people skills before she turns off other customers."

"Had a wonderful experience with the ultrasound technician at my appointment this morning. I had an abdominal ultrasound done and it was a calm, non judgemental and professional experience. I cant remember the name of who looked after me but she should be highly commended on her bedside manner which was wonderful. I am a larger person and have previously had terrible experiences and made to feel awful about my body. As a result I have developed massive anxiety about these sorts of scans. However, I would definitely recommend coming here. I felt so comfortable and it has really helped me. The technician made sure I was comfortable and checked in with me all the time. Thank you so much."