I-MED Radiology Network

"The women on the phone at Narellan I-med was an absolute cow,un professional and rude, if you hate your life then go jump on centre link its better suited for you , Thanks"

"Shout out to Lucy at I-Med Narellan who was so supportive, cheerful and comprehensive with my scans today (Tues 30/5). Thank you, Lucy."

"Visited the practice twice in a few days, for two appointments and was greeted by lovely receptionists that explained the process and what was required. Didn’t wait long on either appointment to be called in, and very well looked after by the nurses, explaining the process and asking questions to make me feel more comfortable. Very impressed with the service and don’t feel it deserves only 3 stars. Thanks to the team at IMED narellan :)"

"I had an amazing scan with a lovely tech. However, I never received the link to the amazing photos she got during my baby scan. I have phoned in excess of 5 times and the issue still hasn’t been resolved and I’m left with no images of baby. I’m frustrated, waiting on hold for 30 minutes each time - then I get transferred and hung up on or the issue just doesn’t get resolved. I want these photos and I paid a fair bit of money for this scan. I don’t understand why the issue can’t just be rectified instead of being told to call back all the time. Obviously there is an issue with the system or I would have gotten a text with the link."

"Attended for my first ultrasound very excited but unfortunately I was served by a rude receptionist stating my partner could not come in for the ultrasound as he did not have a mask that I would be provided one but my fiance would not be and therefore couldn’t come in with me then was told to take a seat and I would be called in shortly. As any first time expecting mum would be I was immediately stressed I would be called in without my fiance as he went to look in our car for a mask which to our relief he found one. Natalie - I hope when you go for your baby’s first ultrasound because you clearly aren’t a mum yourself - that you don’t get greeted by a receptionist like yourself as it is very upsetting and stressful to be threatened the father of your child cannot attend the first ultrasound! I would have expected to be treated with more respect and considering I am paying for the service that you would of happily accommodated and been more sensitive to the nature of my visit and provided a mask that is worth a few dollars. I will be booking in elsewhere for future ultrasounds etc. I will say I was happy with the sonographer although not being able to record or take photos on personal mobiles was a disappointment as I would have liked to capture some videos of baby moving around and pics that were not included on the USB. Also having to print my own photos off the usb - printed photos I thought should be included."