Quantum Radiology Springwood 310 Macquarie Road, Springwood, New South Wales 2777

"Fabulous local radiology service. Reception staff are lovely and go out of their way to assist patients. Thank you for the care of my Dad."

"I’m not usually one to write reviews, even when my experience isn’t ideal. However, I feel the need to express the appalling service I received today by two sonographers, as I left in tears. I will first preface this review by mentioning I have had multiple scans during this pregnancy, all of which were very informative, personable and interactive. Unfortunately todays experience was far from this. My baby was very active, which made taking photos more challenging for the sonographer, this along with a new machine mean that she was having a hard time capturing the require images. I was very understandable about this. This frustration seemed to radiate from the sonographer, and she pressed extremely hard on my lower abdomen. This caused me to have a sharp stabbing pain in my abdomen and I almost flew off the table. Instead of apologising to me for hurting me, she said “omg you scared me”. She then said she needed to get another sonographer to assist in taking photos because my baby was too active, when the other sonographer arrived they only spoke among themselves and seemed annoyed that I was asking questions regarding my scan/ baby. This heightened my anxiety in a vulnerable situation and I felt my obstetric concerns were dismissed. I also asked at the end of the scan if I could have a little photo to keep (this is my first pregnancy, and I am of course very excited), they responded with “it’s too hard to print them off, you can do it off the app yourself”. My mum attended the scan with me and commented on their demeanour when we left. They were cold and completely neglected any sense of client centred care. I work in health and I am shocked that this was my experience. I will definitely be apprehensive to continue to refer patients to this facility. It is worth mentioning that the reception staff were lovely."

"I can't praise the lovely staff enough in QRS. Every time I called they have been friendly and helpful, explained the details to me and made the necessary transfer for me swiftly. Five stars for the excellent services!"

"I have been to Quantum several times, and have not ceased to be amazed at the brilliant Staff. The Ladies on the front desk are friendly and accomodating, and the medical Staff are really lovely and do everything they can to put you at ease."

"First time visiting here. Lovely people. Victoria, who did my ultrasound, was very friendly and professional. Good experience all round"