Chemist Warehouse Docklands

"Good to see this store in Docklands with ethical and professional staff members. Witnessed an unreasonable lady who tried to ask for refunds for some vitamins as she 'accidentally' bought too much and argued with the staff member. I'm happy to see that the staff explained nicely to her and did not authorise the refund for those vitamins. Otherwise I will not be comfortable and confident to shop for vitamins at this store!"

"Very disappointed with my recent purchase from this Chemist Warehouse. I bought a Jimmy Choo 5 Piece Mini Set for $65. Since I trust Chemist Warehouse (shop at other CW frequently) I didn't keep the receipt, and when I opened the packaging after a a couple of days, I found that each of the 5 mini bottles had some liquid in them but no fragrance. It was a fake perfume set. I literally paid $65 for mini bottles with liquid and no fragrance. As I didn't have receipt, I couldn't return it. Beware of fake perfumes from this store!"

"Today, I had a nightmare experience. I went to Chemist Warehouse to buy hair spray. As a newcomer to Australia, I'm not familiar with cosmetic brands here, so I took my time looking for the right product. Suddenly, an Asian young girl who worked at the store started following me, pretending to be busy but actually just staring at me. Her suspicious behavior made me feel like I was being treated as a criminal, which shocked me because I've never experienced anything like this before. The store staff treated me as if I was about to steal something, and it was extremely offensive. I managed to get the hair spray I needed but left the store with a horrible feeling. I came to buy a product and should have been treated with respect, not suspicion. While I understand that the store may have theft concerns, there are better ways to address security without making customers feel unwelcome. I believe in providing good customer service and treating everyone with respect. If they cannot offer a positive shopping experience, they should reconsider their approach or make necessary changes. It's essential to support businesses that prioritize their customers' comfort and satisfaction. Let's hope that better brands with a customer-focused approach come to the market and set a higher standard in the industry. Horrible Horrible!!!!!"

"Very helpful and patient staff! Witnessed a Karen being rude to one of the staff today, she was asking for a product that was not on the shelf, the young man working explained in a very nice and polite manner that it was discontinued, her response was very impatient, she raised her voice and was being smart and sarcastic. Absolutely disgusting how she was talking down to him."