Blanco

"Bought the Blanco Carena-S mixer (tap and sink). Within a few days of installation by the plumber, the tap was leaking onto my brand new cabinetry (as part of my kitchen renovation). The customer service from Blanco After Sales (Qld) was less than ideal. They made an assessment of the problem based on the photo I sent in and disregarded the advice provided by my plumber (that the washer had possibly failed) who I had called back to ensure it was not an installation issue. Given it was not functional from the start, I asked for a replacement, rather than to have whatever part Banco deems to be faulty. It's a reasonable expectation that a brand new mixer should be fully functional from the start. If a brand new mixer needs to have a part fixed it is clearly not a good that is of acceptable quality. Under Australian Consumer Law, a customer is entitled to a replacement or refund for a major failure (and for any other reasonably foreseeable loss or damage). Here, the tap leaks water and hence does not competently function as a tap. Further, a customer is also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality (and the failure does not even appear to need to amount to a major failure). The response from Blanco After Sales was dig their heels in on the repair, rather than a replacement. When I asked to speak to management I was told 'she was not available and would tell me the same thing.' When asked when she could call me back or which other body I could complain to, the representative just hung up on me. Incredible. AVOID BLANCO PRODUCTS - POOR QUALITY AND TERRIBLE AFTER SALES SERVICE."

"The kitchen mixer broke after 5 months from purchasing. The after sale service is the worst. they can’t resolve the problem ASAP or provide us with replacement because it’s under warranty. They’re under warranty policy they can fix it but can’t replace it . It could take up to 10 days to be without a kitchen mixer and they can’t get anyone to fix it quicker. With a big family at home. We can’t eat and drink out side for 10 days The worst service and worst product ."

"Hi I recently purchased a Blanco double bowl undermount sink from winning appliances in Darby St Newcastle , while under installation my plumber noticed there was a pipe missing from the waste kit supplied, also part of the overflow system, this stopped the installation. We contacted Winning Appliances and after some discussion about how long we would have to wait for the replacement parts (2 weeks to start with) we were sent them 2 days later. My plumber returned, checked what was sent and the part was not in the kit again, my plumber then went to the Plumbing Coop in Newcastle and worked out with some other fittings to complete the job for us. This meant I paid for an extra service for the plumber and then the extra time it took to go and get the parts and return again plus the cost of the fittings, this put the installation out to over 5 days. This product was not cheap to start with but the extra amount basically doubled the cost of installation and a lot of wasted time for the plumber. Waiting your response"

"I spoke on 18.10.21 to the Blanco representative about one of their kitchen taps, purchased in the first half of 2015, malfunctioning. Having provided - on the phone - proof of my purchase, the employee was most helpful and proceeded to arrange for a plumber to visit me and install a new tap, all under warranty (it had a 10 year warranty). The plumber came and completed the job in the morning of the following day! Very positively impressed."

"I’m thrilled with my Blanco products & customer service from Fion & Jason Henson. Loving my Blanco oven, cooktop, range hood, sink, mixer tap - and even Blanco wooden & glass chopping boards!! Jason + Fion went above and beyond to ensure exceptional customer experience and I’m thankful. ⭐️⭐️⭐️⭐️⭐️"