Image Pools & Service
About the Business
Welcome to Image Pools & Service, your go-to pool shop and general contractor located at Shop 10, 83 David Road, Castle Hill in Oakhill Shopping Centre. As a trusted establishment in the industry, we are proud to offer a wide range of pool products and services to cater to all your swimming pool needs.
At Image Pools & Service, we prioritize quality and only stock the best brands in the market. Whether you're in need of Zodiac, Waterco, Saltmate, Polaris, Aquaquip, or any other reputable brand, you can trust that we have it in store. And if by any chance we don't have what you're looking for, our dedicated team will go above and beyond to source it for you.
With over 25 years of experience in building and renovating swimming pools, our fully licensed builder possesses the expertise to provide you with valuable advice tailored to your specific needs. We understand that making decisions about your pool can be overwhelming, which is why we strive to create a relaxed and pressure-free environment. Our team is committed to providing you with an honest and up-front price, ensuring transparency throughout the process.
In addition to our extensive product range, we also offer repair and replacement services for cleaners, pumps, filters, and chlorinators. Our skilled technicians have the knowledge and experience to handle any pool equipment issue efficiently and effectively. Furthermore, if you're looking to enhance your pool experience, we specialize in the installation of new solar, gas, and electric pool heating systems. With our expertise, you can enjoy a comfortable and enjoyable swimming season all year round.
At Image Pools & Service, customer satisfaction is our top priority. We strive to exceed your expectations by providing exceptional products, reliable services, and personalized assistance. Whether you're a pool owner, a contractor, or simply someone who appreciates a well-maintained pool, we invite you to visit our store and experience the difference for yourself.
Located in the beautiful area of Castle Hill, our store is conveniently situated in Oakhill Shopping Centre. Drop by today and let our friendly staff assist you in finding the perfect pool products or discuss your pool renovation and maintenance needs. Trust Image Pools & Service to be your one-stop destination for all things pool-related in Australia.
Location & Phone number
83 David Road, Castle Hill, New South Wales 2154, Australia
Hours open
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
8:30 AM - 2:00 PM
Sunday:
9:30 AM - 1:00 PM
Reviews
"very friendly and Great service!!"
"I've been coming to Image Pool for over a year now to purchase pool consumables and get the water tested. I went to get a water test today and was told that my pool's chlorine level is extremely high at 11 free chlorine (non-machine tested). I find it quite unbelievable as I recalibrated my liquid chlorinator chlorine level downward since the last pool test (about 1.5mths ago). The result was given me without the machine test because and I quote "machine test is more expensive and it won't get an accurate result if your free chlorine level is so high". I said my ORP reading is normal at ~650ppm and I was told that "it's not right and you need to dial it right down". I went to another local pool shop afterwards and the water was tested using the machine and the free chlorine reading is perfect at 2.6. If I followed the WRONG advice from Image Pool it'll very likely cause some unnecessary issues and I won't find out until I get my water tested next time. I find it hard to believe that incorrect advice, which can lead to serious issues are given out like that. I will be taking my business elsewhere because I find Image Pool is unprofessional and I wouldn't trust them with my pool water test after today's experience."
"This shop gives fantastic service. Very knowledgable and helpful. Saw a couple of 1 star reviews. I think its more likely a 1 star review given by a 1 star reviewer. From the day I started dealing with them they couldn't have been more helpful."
"These guys are awesome. They have been looking after me and my pool for the last 13yrs. Never looking for the quick sell, always good advice and layout steps to do before they actually sell you anything. If you want good advice for maintaining your pool go and see these guys."
"Rude and no idea what customer service is. Their attitude is customers should be privileged that they are “servicing” us. Call out for a service, they give no timeframe. They come when they want to come keeping customer in the dark. And that is IF they come. They then feel perfectly right to send an invoice. As some of other reviews here, they often cause more damage. Give them a miss until they drop their ego."
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