Swimart Blacktown

"My pool looked a bit cloudy, so took a sample of pool water to be tested and the advice given was exceptional. Added the chemicals as advised, cleaned the filter and pool is sparkling in 24 hours"

"Very helpful gents. My pump wasn’t working and the gents in the counter advised me to replace the capacitor and they have in stock. Now pump works like new A+"

"The staff as per normal went over and above. Arranged a new salt water chlorine generator and sand filter to be installed on Christmas eve. Craig the tech who installed everything was superb. These guys are not only great with advice, they are awesome with service. First class in everything they do and if could give them a higher rating I would!"

"The pool service staff are good. They come on time, check the equipment, clean the pool and balance it. If any changes/advice is required, they give you a summary. My only criticism is some staff brush the walls/floor before they vacuum and some don't. I like this task to be completed at each service."

"Absolutely appalling communication. Never respond to emails. Never respond to calls. Claim to be the pool amd spa experts but does not have someone in house that can fix any issues even as small as replacing a seal. I took my pump in to get a seal for. I showed them where it was leaking, i even sent two videos to show where the leak was and the seal to be replaced. I was told that no one there was remotely qualified to even look at the pump and he was coming in probably the following day and to leave the pump there. Ok it took him a couple of days to come in. No problem. They then sent me an invoice for 100 dollars LABOUR and another 68 dollars for the seal. At no point was a labour component mentioned considering i removed the pump, took it to the so called experts for a seal that no one knew anything about, showed them where the leak was from. Sent them videos and i had to pick it up and instal it back into my hot tub. I do all the work and pay them for it. On top of this they send an invoice stating that parts would not be ordered or works will not start until the invoice was paid in FULL. Meanwhile they hold my 1000 dollar pump or there abouts as hostage. A nice email response or phone call from a manager that was promised on multiple occasions never happened. They made money off the part and over priced labour. Never like seeing a business go down thr tube but with service like this i can't recommend to anybody."