Chemist Warehouse Victoria Gardens Shopping Centre 620 Victoria Street, Richmond, Victoria 3121

"DO NOT GO TO THIS STORE. DISCRIMINATION AND RACIST STAFF HERE. On 20/8/2023 morning, We called this store and a guy answered the phone to confirmed that the “bundle of joy” box was available and applying [First come first serve and no hold] policy. So we went to this branch to buy (2) “bundle of joy” box for our baby and my friend’s. When we were checking out, A MID AGE LADY named Angeline said, “oh the box is strictly for only ONE family PER box. You can only get one”. “Okay fine.” We paid for over $69 to get one box. And then she told other staff “We should put a notice to say one box per family, etc.” Which is acting like a manager. Then we asked our friend to go in and buy another receipt for over $69 of baby products and trying to get another box for my friend. The lady said “you were same group to that family, you cannot get the box”. “BUT, we are different families!?”, “Sorry it’s out of stock now!”, We were seeing them moving the remaining 5 boxes to their warehouse when we were queuing to the 2nd batch of baby products. We went to another CW store in Richmond and asked whether they have such policies, and the answer was NO. No such terms and conditions saying this. And it’s able to get one box for every $69 baby products receipt. They also feel weird. So we called back to this Victoria Gardens’ store to look for the manager. A girl said the manager was not at work today. You can call back tomorrow."

"Store has a 7 days return policy, my pregnant wife tried to return a wrongly labelled product after 10 days and there was no budging. Not worth arguing, we’ll just take our business elsewhere. Save yourself the hassle and head to Bridge Rd!"

"Helpful floor staff and MOST pharmacists, however there is one tall Pharmacy Assistant behind the counter by the name of Sam who has been quite rude to me on multiple occasions when picking up my repeat script. He makes my experience of picking up a simple script for something which I require such an anxious and tedious task. It has come to the point where I do not look forward to approaching Chemist Warehouse in the shopping centre if he is working and I need to buy something. Other than this very negative experience with Sam, I am overall happy with the establishment. Making jokes at people's expense is not ethical nor nice, and I hope not a part of the corporate culture at Chemist Warehouse. Do better Sam. I do not need to leave Chemist Warehouse feeling anxious because you decide to make jokes at mine, and others expense."

"We dropped into this Chemist Warehouse outlet late this afternoon before visiting IKEA. The layout of the store is good however we had difficulty today in finding the product that we were after and so we're thankful today for the customer service we got in quickly locating it."