Luxo Living
About the Business
Welcome to Luxo Living, Australia's premier furniture store and home goods establishment. Located at 160 Newton Road in Wetherill Park, our store is a point of interest for those seeking timeless comfort and style for their living spaces.
At Luxo Living, we understand the importance of creating your own unique space. That's why we offer a wide selection of furniture pieces for you to choose from, allowing you to design your dream home with endless possibilities. Our exquisite bouclé sofas are the epitome of both style and cosiness, providing you with the perfect blend of comfort and sophistication.
If you're in need of gift ideas for your kids, look no further. Treat them to furniture they want and need, and watch as they fall in love with their new additions to their bedrooms or playrooms. Our range of kids' furniture is designed with both their comfort and imagination in mind.
But the deals don't stop there. Luxo Living offers great savings on living room, bedroom, dining room, and outdoor furniture package bundles. Our expertly curated range of furniture sets allows you to effortlessly transform your entire home without breaking the bank. With our competitive prices and high-quality products, you can trust that you're getting the best value for your money.
Whether you're looking to upgrade your living room, revamp your bedroom, or create an inviting outdoor oasis, Luxo Living has everything you need. Visit our store at Wetherill Park, Newton Road, 160, and let our friendly staff assist you in finding the perfect furniture pieces to enhance your living spaces. Experience the luxury of Luxo Living today.
Photos
Location & Phone number
160 Newton Road, Wetherill Park, New South Wales 2164, Australia
Hours open
Monday:
9:30 AM - 4:30 PM
Tuesday:
9:30 AM - 4:30 PM
Wednesday:
9:30 AM - 4:30 PM
Thursday:
9:30 AM - 4:30 PM
Friday:
9:30 AM - 4:30 PM
Saturday:
10:00 AM - 4:00 PM
Sunday:
Closed
Reviews
"I have purchased the Jenna Hollywood mirror from Luxo Living and unfortunately it got damaged! I had reached out to the Luxo Support Team for a replacement and they were absolutely amazing! Big thank you to Gileanne for her quick response time and help with getting this organised for me! She was so friendly and helpful! I love the Luxo products they are good quality and so stylish! I can’t wait to use my new mirror."
"I had so many questions about buying a bed. Cherish shared pictures of fabric swatches to help me & answered multiple questions. It is such a relief to have a person and not a chat bot!! This gives me more peace of mind. Don't make me change my 5 star rating with a poor delivery experience Luxo! Next step is to wait for my quality products to arrive. I'm looking forward to that. Thanks again Cherish - your approach is refreshing & welcome!"
"I am really impressed with their customer service. I hope every person in this department is like Nicole who has assisted me since the beginning and she was super helpful even though i have made a mistake and order the wrong size of one of the products. As the product itself, i means It’s quite new and has been only 2 sleeps on it but the bed frame that i bought looks sturdy and way nicer than photos. They have updated with the dispatch and texted the ETA and rang 15 min before arrival which i am very happy about. The only issue i had was that they left the goods at the building entrance and didn’t take it to 1st floor to my flat. Since they were heavy, i couldnt dealt by myself and had to call friends to help me. I wish the delivery person can contact me and we would take it upstairs together but he just dropped them and left. After reading some of the reviews here, i was hesitant to purchase from them but i did and i am glad that i did! I will definitely buy from them again!"
"TERRIBLE EXPERIENCE WITH LUXO LIVING DOES NOT EVEN DESERVE 1 STAR !!! I recently had the unfortunate experience of purchasing a product from Luxo Living (Zane Solid Timber Bed in white) and I must say it has been an absolute nightmare, and to this day is continuing. I feel compelled to share my ordeal with others to prevent them from making the same mistake I did. First and foremost, the quality of the product I received was shockingly poor. The images I attached clearly show the substandard craftsmanship and lack of attention to detail. It is evident that Luxo Living has no regard for delivering products of acceptable quality to their customers. To make matters worse, dealing with the company's customer service has been an incredibly frustrating experience. I initially contacted them requesting a full refund (10th of June), and what followed was a series of back-and-forth communication through emails, phone calls, and even visiting their centre in Wetherill Park. It appears that the entire operations, except for the showroom, are located offshore, which further adds to the difficulty of resolving any issues. The case manager assigned to my complaint has been utterly unprofessional. The email responses have been significantly delayed, and when they do respond, they consistently provide excuses about ‘unforeseen emergencies’ as to why they haven’t replied. They have sent through wrong information and are contradicting statements they have made in earlier emails. It's as if they are trying to avoid addressing my concerns and providing a satisfactory resolution. One can only assume they are hoping I give up trying to pursue this. Furthermore, after being promised a full refund in writing 26th of June “I am pleased to inform you that the refund has been successfully processed and initiated”) I have now received an email on the 28th of June “Currently, I am still awaiting the approval of the refund request from the relevant team”. This inconsistency and lack of transparency are deeply frustrating and only add to the sense of being deceived and cheated by this company. The inconvenience continued when Luxo Living changed the scheduled day for picking up the faulty bed. This lack of organisation and disregard for their customers' time and convenience is simply unacceptable. A truck even pulled up to my house today to “pick up the bed” when it was picked up last Tuesday on the 20th of June. To add insult to injury, the case manager didn't even bother to use my correct name in the emails. This level of carelessness and negligence is indicative of the overall lack of professionalism and attention to detail within Luxo Living. In conclusion, my experience with Luxo Living has been nothing short of a complete disaster. From the poor quality of the product to the frustrating communication, broken promises, and lack of respect for customers' time, it is evident that this company is severely lacking in terms of customer service and integrity. I have in writing that the refund has been successfully processed. I also was told that upon picking up the item, the money would be back in my account within 7 working days. Now I am told, it is awaiting approval. I will be contacting NSW Fair Trading with this information. I strongly advise everyone to steer clear of Luxo Living unless you want to subject yourself to the same distressing and infuriating experience I have endured. Save yourself the trouble and find a reputable company that values its customers and provides quality products and service."
"POOR CUSTOMER SERVICES and POOR QUALITY PRODUCTS. if i can post a below review without any star, i would do so! Purchased a Bunk Bed from Luxo Living, Reported a side panel missed match issue to their customer service team on the day I received, and i am still dealing with the disasters. 23/5 reported the issue, and get told to take picture, email them, and case manager appointed, for clarify how to resolve this. 24/5 no reply, chased up, and took them a day to reply me they are working out the part code of the replacement part. will send me the replacement part. 25/5 chased up as no response after I requested ETA. Case manager reply that the replacement part ready to be dispatch, with order numbers, and she is closing the case now. I replied straight to asked for a Delivery Tracking ID before she close the case, and no response. 29/5 asked the 24/7 live chat, and the lady said it has been picked up by courier but not deliver to me yet. once dispatched, the systems will email me the detail. the lady confused herself....i called up the customer service, and they said is checking with dispatch team. Told her to read the live chat transcript, and she changed her word, said yes is has picked up by courier but she have no tracking ID Yet....request her transfer me to Romina Paday (Case Manager), and get told that they not even confirmed whether to send me the whole box again or just the part. still awaiting confirmation. and now get told i have to be patient as they have 15 working days grace period to deal with every reported case....so i only can be patient and hope it can be resolve within 3 weeks...what a joke.... The quality of the cut and paint is very poor too. it comes with alot of scratches, 7 days so far, the paint smell still very strong. --updated from 13/6-- 30/5: get told that the previous case manager (Romina Paday) had get fired, and case manager changed. and another waiting period for the new case manager understand to pick up the case, follow up with relevant dept for any update. 31/5: Finally get the confirmation that they worked out to either send me 2x boxes of stuff from original package that contain the parts i need to replace, or just took out from the original package, and send me what i need for replacement. and this taken 3 days to confirm... 2/6: received an email notification from courier company (luxo appointed), that shipping the parts to me today. waited the all day, and don't know where the driver went to, but LUXO and the Courier company messed up my postal code. another weekend wasted. called up the Luxo, and as usual, all the fault are not on them, even they are the one appoint the courier company, and key in the shipping detail. 5/6: 1st thing morning, i called up the courier company to resolve the issue. thanks god, the courier company reception is helpful and resolve the issue, and finally i got the parts. 100% WAS A NIGHTMARE to deal with this. took 14 days in total to deal with this "so called" Luxury and Premium Furniture products. Extremely poor customer service, messy communication between them, slow processing while all their staffs are just trying to kicking the balls to each others. Most importanly, the finishing of the bunkbed is bad. alot of paint issue, the replacement parts was slightly cracked on the corner, but got no choice as I sick of dealing with this company anymore. Furthermore, doubt on their good google review, and the good review on their website. as they are reviewing all the review before publish on their website. How I find out? because my review of the particular product are getting review to be publish. :) Check out review from TrustPilot too, if you all want to find out more. --- END ---"
List of local businesses, places and services in New South Wales
⭐ business help 🔍 services ☎ phones 🕒 opening times ✍️reviews 🌍 addresses, locations 📷 photos