Sciclunas Real Food Merchants 4 Como Parade West, Mentone, Victoria 3194

"An amazing collection of food products beautifully presented. Very friendly and helpful staff"

"I tried some hot chocolate from their cafe and OMG. I loved it so much that another time while having a connecting bus service and got two so my friend (Who was on the same bus) could try the hot chocolate and he loved it too. I highly recommend getting drinks from their cafe. The Barista who works there is very nice and she produces a very consistent hot chocolate every time I go there. ;)"

"Poor customer service + coffee... should of listened to all the bad reviews. This review is for the cafe section. I've had coffee from here before on 3 occasions. In all occasions the milk was either lukewarm or burnt- must be the 2 temperatures they serve. This review though is for the poor service I experience recently which makes me want to never come back. I bought a 'made fresh daily' crossiant and smoothie. After 1 bite in the crossiant I realise it's pretty cold and then realise the middle hasn't been cooked through and pretty cold like it's come out of a fridge and left out to come to room temperature. As I'm still waiting for my smoothie to come out I tell the counter lady who then takes the crossiant off me and just stares. I tell her I'd like a refund and calls over someone else to ask how to process a refund. This is where the fun begins and where they've lost a customer. The manager as she referees to herself tells me - 'I didn't ask for it to warmed up' and 'we don't process refunds, we dont buy it from here' and 'ofcourse it's cold, why would it be warm' and 'we can't just refund you just cos a customer doesn't like something' and my personal favourite 'we check all of them, they're not cold'. She refuses to belive the product wasnt good, doesnt even check the bag to see for herself. At this stage shes still refuses to give my money back OR give me anything else for the money I paid for. I'm still polite at this point but this rudeness and her fighting over this is pretty ridiculous. I hope this feedback goes back to management to take a hard look at how their service and waiters speak to their customers. Majority of the products they buy in this store are from 3rd parties.. so really not sure of why refunding me $$ was a big deal for a product that wasn't as fresh as they make you believe. At the end she just sighs and says 'fine I'll give you 3.50 back'. I'm pretty sure the crossiant was way more then that but I'm pretty done trying to push my point across."

"Needs to improve on the checkout system at Mentone, expected to line up near the exit then go back past everyone to get out. Poor customer experience!"

"Have been going here for 15 years and love it just the same every time I go. Friendly, efficient staff, great vibe. Clean and fresh fruit. Yummy cheeses, stunning flowers. Great coffee too."