Michael Hill Castle Towers

"I purchased a pair of earrings online and when they arrived they were much smaller, physically would not go through my ear as they were so small. They were the size of kids earrings, not adults. I was aware that there was no exchange or returns on earrings, however when they were nothing like advertised online as well as being so small they can’t be worn, then I asked to exchange them. I went into the Castle Towers store where the customer service was extremely poor. The lady told me that they do zoom in on the image online so they would look bigger and clearer, after hearing this then it is clearly false advertising. She then went on saying due to this issue, she will exchange the earrings. When I went to register, she advised me that she was sorry but can’t do it. She had told me a few moments prior that she could, hence why we went to the register. If I was wanting to exchange due to a change of mind or if they were in a used condition then I understand, however it was false advertising and I purchased something I could not wear. I will never buy anything from Michael Hill again and I suggest training your staff at Castle Towers in customer service as they clearly aren’t trained. If I could give 0 stars then I would. I highly recommend places like Gregorys or Pandora, far better."

"If I can give them 0 rating I would gladly give this store a 0 rating. Very poor customer service. The lady at the store looks so grumpy all the time and won’t even greet the customers and she will give you the look that you cannot afford to buy a jewellery from the shop. When a concern was raised, staff kept on lying and saying different versions of their stories just to cover themselves. It was so clear that they were so inconsistent of the information they were providing."

"A lady by the name of Vivienne helped my partner and i purchase our wedding rings at Castle towers MH. She was lovely, not pushy but patient and very easy going. Definitely made our experience great unfortunately I can't say the same for all Michael Hill stores and workers however Vivienne is definitely an asset to your team! You need to hire more people like her. Jewellery purchasing can be a very sentimental thing to many people and these days you don't seem to have many people working in these stores understanding the true value of an item that can be passed down through many generations. It doesn't have to be expensive to be important. So we very much thank Vivienne for helping us feel that way. Hope this reaches head office and she is recognised :)"

"Went in looking for jewelry cleaner. Was insisted upon that they would clean it for me. No worries. But they insisted they clean my ring with my wife's much more expensive and intricate ring at the same time and wouldn't do them separately. Hesitantly said yes as being Michael Hill they have a trusted name. Then told to come back in 15 -30 minutes for them. That triggered alarm bells as every other jeweller has always cleaned in front of me and done a good job in 10 Minutes. Knowing full well that's enough time to replace my wife's diamonds with fakes, we said no and promptly took back our rings and left. Apparently even they will not sell the cleaner by itself to us after that, which made me even more suspicious All I have to say is, despite no proof of malicious intent, those that were unknowing could very well be victims."