Carati Jeweller

"I have been going to Carati jewellers for the last 5 years and have bought many items from them. I have always found the staff, especially Agnes the manager very polite and friendly and the customer service is wonderful. Never rude or made me feel uncomfortable. I will continue shopping there when they relocate to Richmond"

"Decided to look at the crystal animal cabinet and was approached by one of the staff an older lady with short light hair. She was very rude and as soon as I examined the cabinet , she spoke up to me to tell me how “ it’s for members only “ in a very rude , snobbish and judgemental tone. My mother who overheard from across the store called out and “ she is a member”, however it didn’t stop this staff member from watching me and standing behind me as I proceeded to look and she kept on reminding me again how it’s for members only ?. The entire time I was in there , she followed me with her eyes. I was just a simple daughter with her mother looking for a birthday present. It was very intimidating and i never thought a store like this that I would ever experience this kind of discrimination. I honestly felt that she was judging me by class and I left feeling like based on my looks that I came straight from a garbage bag. I actually was dressed very nicely with even a scarf to match aspects of my clothes. I couldn’t have been normal and appropriate with my clothing and it wasn’t like I walked in with a nature that’s unpleasant. I was polite and reasonable. If someone like me is treated like this , I can’t imagine anyone else who shops in this store is treated."

"Very good service. I actually got a phone call when the bracelet I wanted became available. They fulfilled their promise and I am a very pleased customer"

"Dodgy - I left a whole chain of 18k gold to be used in repairing a broken earring post. The old seller claimed that he melted all the gold and tried to keep the rest of it. I asked for it to be returned to me so I can use it in case I needed something repaired again but he said he can buy it from me for $30. When I refused, he came back with a short piece of bronze-coloured coil and claimed it was what was left of everything. I pointed out the huge colour difference and he said it will have the same colour once polished. I told him to have it polished then. He went inside the repair station and came back with a different piece of metal, shorter than the first one but much closer to the colour of my chain. I already felt very uncomfortable, distrustful and disappointed with him and insisted that it’s definitely not what was supposed to be left from my old chain. He said I should have told him at the onset that the whole chain shouldn’t have been melted. To be honest, I just can’t believe that he would go to that level of deceit over a piece of metal. I did not argue further since I felt I should have been more careful since the beginning but at the same time I was banking on people’s honesty and integrity to start with. I will never do business with them again and for those who will, make sure you’re careful when dealing with them."

"I would like to personally thank Sahar for her outstanding customer service. As soon as I entered the store I was greeted with a friendly smile and hello. A few minutes went by and she approached me to see if there was anything I wanted to take a closer look at it. I absolutely loved her approach in building rapport with customers and making the transaction about building loyalty rather than a sales tactic. Of course, I am very happy with my new purchase! ❤️"