Autobarn

"Interesting how you can't get a set of wires run for an amp and sub from an old car. But their happy to do it if you buy all new gear."

"I went to this store as I needed to change my wiper blade. The staff who helped me was genuinely polite and super helpful. He not only suggested me what would be good for my car, but also changed the wipers for me and showed me how to do it, in case, I need to do it by myself in future. I would go to this store again, if I need anything for my car in future."

"Absolute pits. Second time this has happened now. I always check stock on-line before heading in. Upon arrival I'll ask staff if they can head me in the right direction for where something is, showing them on my phone exactly what I'm looking for from their website. Quote their SKU, part number etc etc. With either zero effort in checking / or after an abysmal attempt at pretending to check on the computer they very quickly say they have no stock. After which, I'll just proceed to look for it myself and find heaps of stock on their shelves. The imbicile serving always ends up looking even more pathetic when they then have to serve me at the cash register knowing they've been caught out. Of all the auto retailers in the area, these guys don’t even come close to showing professionalism. How lazy can these guys be? What can be so much more important in what they do day to day, that prevents them from putting in the effort in the retailing service fundamentals. Clearly the business owners don’t care. There is a mountain of negative reviews here of the appalling customer service. But If my review is enough to make one less customer stay away from this place, then job done. The only couple of times I've come here is when I was desperate and had no choice. Otherwise.. I just stay the f-away."

"Had a wonderful experience. Very friendly staff. Special shoutout to Ross, he was patient and helped with great advise that resolved all my queries and concerns. Thanks team, keep up the great work. Cheers."

"I needed a reverse camera installed. My car is a 1 of a kind. On the day of my installation, i had to pay up front before the work was done which I found odd. Upon receiving my car after the installation, the condition I received it in was disgusting. I was missing my rear cover that stops things from entering my boot. There were panels not put back in the car, missing clips for my interior and my boot trims were not put back properly. See pictures I attached. My camera was installed crooked as well. When I confronted the installer he told me that he didn't know where he took the panel from. He didn't know where to put it back. He also told me he broke my rear cover. When I confronted the owners of the business they didn't know the installer had already admitted fault, I told them they ruined my car and they said "you know how many times we hear that a day?" and "it was like that before." trying to blame me for the work they did that looks like a five year old child was given the right to work on my car. Please see pictures I have attached. I just purchased this rare car and I don't want anybody else to go through this again. If I hadn't payed up front I wouldn't have payed for the work. It's not the first time I've had issues with autobarn. They are the most unprofessional people I have ever met. This auto chain should be discontinued."