Flight Centre 571-583 High Street, Epping, Victoria 3076

"I was charged $152 for changing my flight from the afternoon to the morning. However, they decided to cancel the change after 30 minutes and was informed that I would receive a refund, which could take up to 10 days. Unfortunately, I had to contact the airline directly and make the change myself, which cost me only $111. Even more disappointing, when I called back after 2 weeks, I was informed that the refund request was never processed by the previous representative. This experience has left me shocked and frustrated with the service provided by Flight Centre. The customer service representatives appeared to lack competence and had limited operational knowledge. I found the service to be unreliable and unprofessional overall. If you are considering using Flight Centre, be aware that you might end up paying unnecessary extra fees and might not have your reservation handled professionally. It's essential to be cautious and aware of potential issues. I hope this helps and that you have better experiences with other travel options in the future."

"Great job and professional service from the Epping team. Our initial meeting was a walk in and we couldn’t be more pleased with the assistance provided to booking our holidays. Looking forward to the next opportunity. John."

"Really bad customer service. Walked into the Melbourne Office was told by the person I just got back from leave I am really busy. I asked if I could leave my details for someone to call me as I wanted to book some flights and accommodation. They took my details and I am still waiting for a call that was over 2 months ago . I got online and booked my flights with the airline. I will never return back as a customer nor will I recommend. It appears quite a few people are experiencing issues with Flight Centre and COVID19 should stopped being used as an excuse, we need to move on and deal with it, it's an easy copout of an excuse it's been here since 2019. Time to move on and look at your process and service delivery."

"Extremely unhelpful. Tried to book flights that I had already searched. We told the assistant the exact flights we were interested in booking and were given a price and that’s it. When I said I had found them cheaper through x, y and z, no alternative options were suggested to us to fit within our budget or offer to price match. Ended up booking elsewhere."

"Awesome customer service by Kym ! I disparately wanted to secure some last minute flights, which were departing in two days, and because of other commitments, it was less than 15 minutes to store closure when I got there. To my utter delight, Kym still offered to help with the booking (I'm certain she and the other staff were under the pump) and shared her contact details. I emailed what I wanted along with my details and within minutes, she was able to send through a quote for me to pay. Absolute legend !! Certainly made my day (and my daughter very happy, because it was for her birthday !!) ! Keep up the good work and all the best !"