Total Tools Eltham 7 Brisbane Street, Eltham, Victoria 3095

"A rather new store, but very happy with the service so far , can't tell names but the girl that works there I've had serve me multiple times and shes very kind and grouse to deal with , always offers help , and happy for a chit chat by seems of it which in my opinion is awesome in customer service, like if your not willing to chat at least a lil bit with your customers , then maybe you need to up your attitude but these guys at this store so far have been good admittedly the store is rather small, and range is limited, but personally i dont think thats overly a big deal, the service ive recieved here has made up for that , like today i went in to purchase some new saber saw blades , accidentally picked up the wrong blades i wanted , they had no issue with me returning them and exchanging to the actual ones i wanted... overall good experience... if your after basic quick in quick out , like for blades, nails, or the common power toools , definitely a go too, if you need more "special items" be easier to go to one of the larger stores with the bigger range"

"They might be great at selling to you but don't try returning a faulty product that you didn't even get to use, and then having to wait to get a refund. Taken from the ACCC "Businesses can’t take away a consumer's right to a refund or replacement for faulty products or services. It’s illegal for businesses to rely on store policies or terms and conditions which deny these rights.""

"Steve and the team at Eltham were great to deal with. Will definitely be back!"

"Massive thanks to Steve and the team for helping us with every purchase! They know what they're talking about and are extremely down to earth. They've made sure we are getting bang for our buck with everything we've needed. We've visited the store multiple times now and will definitely come back anytime we need to purchase any big tools :)"

"Last Thursday afternoon I took my Granddaughter down to the store so she could buy some equipment and tools she needed. I was very impressed with the salesmen and the representatives who were very supportive and encouraging to a young girl who is starting a career in a very male dominated industry. Thank you all for making it easy to know that the choices she has made will help her in her trade. Good luck with the move."