KFC Calder Inbound

"My 3 piece meal was the worst size and quality I've bought. Ever. Dry and shouldn't have been served up. I wish I could show a photo."

"The purpose of this review is to highlight the numerous shortcomings encountered during a recent visit to KFC. Specifically, the focus will be on the dismal quality of the Zinger Burger and the unacceptably long waiting time to be served. The experience outlined below reflects a notable decline in the overall customer satisfaction and raises concerns about KFC's commitment to maintaining their standards. Quality of the Zinger Burger: Upon receiving the Zinger Burger, it became evident that the quality had significantly deteriorated. The chicken patty was dry, overcooked, and lacked the characteristic crunchiness that defines a Zinger Burger. The bun was stale and seemed as if it had been left out for far too long. Moreover, the toppings were haphazardly placed, resulting in a disorganized and unappetizing presentation. The overall taste was bland and failed to deliver the promised flavor experience associated with KFC's signature burger.Unreasonably Long Waiting Time: One of the most concerning aspects of this visit was the extensive waiting time before being served. Despite there being only a few customers present, the staff seemed overwhelmed and incapable of managing the situation efficiently. The queue moved at a glacial pace, with no visible effort made to expedite the service. Patrons were left waiting for an unacceptably long duration, resulting in frustration and dissatisfaction. The lack of attention to prompt service was disappointing and indicative of a poorly managed establishment. Inadequate Staff and Poor Customer Service: The staff's performance during this visit was subpar at best. They appeared disinterested, unengaged, and displayed a lack of professionalism. The limited number of employees seemed insufficient to handle the incoming orders, leading to a chaotic and disorganized environment. The absence of clear communication and the failure to provide estimated wait times only added to the customers' frustration. The overall experience was marred by a lack of attentiveness and customer-centric approach from the KFC team. Overall Conclusion: The experience at KFC during this visit was extremely disappointing, primarily due to the poor quality of the Zinger Burger and the excessively long waiting time. The decline in food quality and the lack of attention to customer service are major concerns that must be addressed promptly. Such shortcomings tarnish KFC's reputation as a fast-food chain known for its consistency and quality. It is essential for KFC to reevaluate its operational procedures, improve food preparation processes, and ensure adequate staffing levels to prevent similar incidents in the future."

"Fastest ever KFC service ever. Nuggets and chips - fairly standard but served up to me in 30 seconds. No salt on chips. Good temperature. Friendly service."

"Friendly staff apologized for the 8-minute wait. Food quality was above average KFC. The service area is not busy at 4:56 PM. Tables could be cleaner."