L & M Nails & Beauty 124 High Street, Cranbourne, Victoria 3977

"If your thinking about getting your lashes done here DONT! Charged me $86 for classic refills, when outside and online prices say $60-65. i feel i have been taken advantage of and a customer should ever feel like that. Overall very rude, unprofessional and just a rip off save you money and go somewhere else!"

"The worst place you can go to. Yes they’re cheap but they cut your skin and absolutely careless. I went in today to get a refill on my real nails, I don’t get tip because my nails are long enough. The greedy lady there made me pay an extra $10 on top of my $40 for the set saying it’s to refil the base because it’s old. She forced me to take it off and put another one on then I paid, she then cut off my real nails and told me “I will put tips instead”. Absolute liar left me devastated, I got my money and left, but this is shocking. All they care about is money and they don’t understand or speak English properly and act like it’s our problem. My sister also had her toes done and the girl there cut her skin and made her bleed. Shocking do not go there unless you want an infection. There’s so many other nail salons at cranbourne park and selandra rise, maybe extra $5 for services but so much cleaner"

"I asked for removal of my SNS, a manicure & clear polish. Lady who appeared to be the manager charged me $25 upfront. They normally make you pay beforehand. After removing my nails, cutting & filing, she started to paint clear polish, I asked are you going to do a manicure first & she said no, its extra. I told her I asked for a manicure as well & she said I didn't & it's $3 extra. She ripped me off. Terrible service, trying to SCAM A FEW DOLLARS AFTER YOU PAY, shame on you! I declined, regardless if only extra $3, it's the principle, she overcharged me for removal & clear polish & tried to make me pay $3 extra for manicure. I've been there a couple times but never again. Unprofessional & dishonest shop. You keep doing this & you'll go out of business!"

"Worst place I have ever been to, I’ve been a regular customer for almost 3 years and I’ve witnessed them be rude to many customers before. Today I was misheard, and disregarded as a regular customer, after I had returned 24hrs later regarding a faulty SNS nail extension. The tip was not glued to my natural nails, there was a cap in between which meant dirt was getting stuck in between. I was ignored, yelled at and not helped. They were also speaking in their language while I was speaking to them. I asked to have my nails removed and have a refund, but they told me they’re not paying me anything as it was not their fault, it was intact my fault. I explained again that the tips they used for my nails were too small, but they were not listening to me at all. I’m NEVER returning to this place again. You’re better off paying an extra $5 for piece of mind, at the shopping centre across the road (Cranbourne Park). They’re money hungry and demand payment before a service is complete, once you walk out that door they say they’re no longer responsible for the faulty service they have provided. The customer service here is absolutely shocking. I don’t understand how they continue to operate. Oh if only I can get all my money back for being a regular customer."

"Big scam! They demand payment before the job is done, , when I asked why she pointed out to a sign on the door that said payment 1st, within 8hrs my nails fell apart , I came in immediately n they refused to do my nails or return my money back , plz save your money n time , this place is very inexperienced. Scam scam"