Flight Centre Penrith (ground level) 585 High Street, Penrith, New South Wales 2750

"My partner and I spent 2 hours planning our honeymoon in store today. When we received our quote we were told to have a think about it and to come back before 5pm or our quote will expire we went back at 3:15pm to be told they actually close at 3pm and everyone has gone home for the day and if we wanted to book we would have to re do the entire quote which would mean pricing would also change. This is incredibly frustrating as we travelled an hour down to this store spent 2 ours there which required in us paying for parking. Super unhelpful and will not be returning."

"Was given the wrong information as to the food package and was told breakfast package not included as to we paid for the breakfast package to be told it was already included and Ashley never put any of the free items that was included on our package will never go with flight centre again as they cost us over $2000 more than we should of paid then contacted them in a email and no reply or apologies for the price we paid for a week trip on top of what we didn't get not happy at all give them a -100 do not use them it will cost you more money I am writing to you as you have told us the wrong information when we come to you for our holiday We book a trip to Fij We did ask you if we could book a food/drink package as for you had said we had to book once we arrive to the motel when we got there we was told no it should of been book with flight centre and was told the breakfast was already included and again you told us it wasn't so we paid for the breakfast package and also included was a $500 Fiji each adult to spend at the resort and you never mentioned it and there was 1 massage for each adult free as we never received it so it cost us extra money that we could is save as you done your job properly I now would like why this wasn't told to us and we paid $6903.49 this is not ok I am totally in disbelief that this has happen to us"

"Book else where and save money! They quoted me well over $9000 the the same tickets I was able to book with the airline for $2300! After booking countless flights with this company never did I expect this! Just go to the airline and book directly, there is no piont in booking with flight centre unless you like wasting money!"

"Can’t believe how we were treated. Walked in hoping to look at brochures and speak to someone for a cruise in October 2024 for our honeymoon. We looked online for anything, however it could only look so far ahead. Unfortunately we got to the door and we’re spoken to very rude by the woman telling us we would have to come back another time because they were all booked out. They was no notification in store or on their website about needing to make an appointment. We won’t be returning after how we were spoken to and go elsewhere that has better customer service!"

"What a nightmare! Avoid using this flight centre agency at all costs! Got in touch with the travel agent at this branch, Natasha Walsh, months before our expected trip departure date. Let's just say dealing with her was an absolute disaster. We're still waiting for her follow up email with our flight bookings which we expected to receive "within 2 business days" - it's now been 74 business days! Phone calls - don't even bother! No answer, ever! We were left waiting for weeks unsure if our flights had even been booked. All the while, our departure date approached ever closer and air fare prices increased. Ended up contacting another travel agency to book our flights. Then tried to call and email Natasha again on 5 different occasions without even the slightest acknowledgement from her. Numerous emails that haven't been replied to to date. Not even the common courtesy to inform us if she didn't want to be involved. Were we to rely on her, a month long trip would have been wasted. It was a frantic effort on our part in the end to try and piece together an itinerary for our month long Europe holiday. However the damage was done. Natasha had left us waiting too long and prices had skyrocketed. Disappointing and disgraceful."