Flight Centre Penrith Plaza (level 2) 585 High Street, Penrith, New South Wales 2750

"I have been booking holidays with Catherine Miller for many years at Rouse Hill but will still only book with Catherine she's the best."

"Can’t believe how we were treated. Walked in hoping to look at brochures and speak to someone for a cruise in October 2024 for our honeymoon. We looked online for anything, however it could only look so far ahead. Unfortunately we got to the door and we’re spoken to very rude by the woman telling us we would have to come back another time because they were all booked out. They was no notification in store or on their website about needing to make an appointment. We won’t be returning after how we were spoken to and go elsewhere that has better customer service!"

"I spoke with Jordan from Flight Centre Penrith Plaza regarding some flights I wanted to book that were time critical. He was very helpful and responded to my calls, emails and queries promptly. I wouldn't hesitate to contact Jordan again for future bookings."

"I needed to book a very last minute plane ticket for my mother who is currently overseas and was quite anxious as this was a very specific flight. Abbey Shannon not only got my mother onto that same flight but was very patient and helpful as I was having to converse with family members overseas at the same time. Nothing was a problem and her friendly and professional assistance made handling this whole transaction a breeze. Thank you for all your help Abbey!"

"My husband and I were hoping get some advice on where would be good to travel internationally in the month of November as we wanted to experience somewhere we have not been before but were not sure where we would get best value, so were simply looking for advice from an expert in person rather than online. First we waited for 15minutes without being greeted or acknowledged by a single person, then came back later to be met with annoyance that we were after advice as they were “flat out”. I understand the industry is very, very busy right now, however, at this point there were no customers in the store and my problem is how we were spoken to. We were not met with a smile, we were told to go home and do our own research, come back when we knew EXACTLY what we wanted, made to feel silly and a pain for asking for advice. I have never been met with such rudeness poor customer service. We immediately took our business elsewhere, whom were also very busy, but gave us the time of day and treated us with kindness and understanding. Please consider training your staff on how to communicate effectively with others."