Opera Australia

"I'm disgusted with the lockout period of the Sydney Opera house performance tonight of Aida. 30 minutes? Really, is that an acceptable amount of time to re-enter the theatre. Tonight, I introduced a young friend to the Opera. She has never been to an opera, nor to a show in the Opera House. She was very excited and eager to attend, only to miss the entire second half because she had to use the restroom before heading back in from intermission. Only to find out, there was a 30-minute lockout period, after being two minutes into the second half. We were so disgusted by this and the unwilling attendants to help that we just left all together. Why would anyone wait 30 minutes and miss half of the second act? You may want to post the lockout times on  your information packs to fully inform patrons of the risk of going to the bathroom. Here is what you have listed in your email for patrons, and I quote, "Please be aware there is a lockout period for latecomers. After this period, latecomers will be admitted at a suitable break in the performance." 30 minutes is not a suitable break! Thank you for ruining a persons first experience at the Opera, and thank you for making the evening an absolute disgrace. I will never attend another event there, will not praise Opera Australia, and will be deleting and unsubscribing from any information or emails."

"I have seen dozens of operas at the opera house in Sydney. Usually excellent. However I must say the recent production of Aida in 2023 , although having superb singers, was let down by a group of 9 or 10 modern interpretive dancers. These nymph like dancers writhed around the stage during the arias and were distracting and annoying. It felt hostile to the opera singers and I imagine they’d be offended (I was for them) I overheard other patrons make similar comments at intermission. The second half was much better."

"Opera Australia puts on great performances but the Customer Service is absolutely abysmal. I've had the unpleasant task of having to call to have tickets reissued/resent a few times and for general questions and every time I am "greeted" by the rudest, most unhelpful, sad and sorry excuse for a "customer service rep" I've ever had the displeasure of speaking to. They either talk to you like you are pond scum, accuse you of being confused and misguided, or are very sarcastic and disrespectful. It's a real shame and makes me wonder why I bother purchasing a rather expensive subscription for Opera Australia anymore as the "customer support" received when you need help is beyond awful."

"Great performers and but VERY POOR CUSTOMER SERVICE. Ordered the mail to home tickets option twice and both times they lost the ticket in the mail . Sent them an email to ask for it to be reposted and was met with rude attitude, literally saying "We don't have time to repost". Must not be making much use of your time then if you lose the tickets so often and reply to customers like this. 5/5 for the performers and production crew, 0/5 for the people doing customer service behind the scenes."

"One of the main attraction of Australia.. also the best part is in the month of May and June there will be 3 weeks of light festival in Sydney.. So basically it will start in last week of May and lasts till 2nd week of June... They organise lighting and all which is must watch if you are tourist here... so better plan in these months to visit in Sydney. Circular Quay is the bus stop and train stop to visit Opera house."