Pearl Beach Real Estate

"Great agency! Did a great job with the sale of my property."

"This Real Estate agency that manages a holiday rental property at Pearl beach NSW via Stayz did not conduct business with me in a professional and honest manner. They charged an additional $182.06 on the original amount that was advertised on the Stayz website for a 3 night stay at the holiday rental, which we paid even though we felt it should have been listed or inbuilt within the advertised price. They failed to advise us of the construction that was taking place right next to the holiday rental property. After they charged me of the entire amount payable they made a mention of this in their email when they sent through the payment receipt. My fellow travelers and I who are a big group of 8 adults and 2 children felt that the rental property was way too expensive to put up with sort of disturbance for 3 continuous days when our main aim was just to relax. Upon probing further, the Real Estate stated we can apply for refund less the booking fee and the eftpos fee of $182.06. We kept emailing them to refund the entire amount in total as it was their fault for not disclosing the construction next door, their only response was that they cannot refund as it was paid out and they needed my bank account details to transfer the paid amount minus the booking fee and eftpos fees when they could have just refunded the entire amount on my credit card which was used to pay for the rental in the first place. I made a complaint to Stayz who sent them 4 follow up emails and the real estate did not bother to respond to them. As a last resort I will be raising a complaint against them with the ACCC with evidence that took place between me and the real estate. $182.06 is not a big amount but it’s the matter of principle and conducting business in a professional and honest manner which this real estate agency failed to do. I would urge people to exercise caution while doing business with them and get as much information as possible about the property before engaging them."

"Rude, slow, and a just a bit too grumpy. They insist on a check-in of 3pm and a check-out of 9.30am, no exceptions. We’ve been coming to Pearl Beach for 30 years, it is a wonderful place, if only dealing with the Real Estate agents wasn’t so painful."

"This agency is hopeless. I’ve been waiting 3 days for a response to an enquiry on a holiday house. If I owned the house and knew I was missing out on people staying I would go somewhere else. Disgusting customer service."

"We are local landlords, and have found Pearl Beach Real Estate very easy to deal with. They let us know if anything in the house has broken or is not up to standard, and do a good job of keeping the place in great condition - good for the holidaymakers, and good for us!"