Priceline The Pines 181 Reynolds Road, Doncaster East, Victoria 3109

"If I could give zero I would too. I purchased a pair of earrings that were faulty. Used my Priceline card and showed my credit card statement. The manager Taif accused me of having worn the earrings (which is impossible as one of them did not even open) She left me waiting for over 45 minutes to tell me that they could not find my purchase on their system even though I supplied them with 2 different means of checking She was rude, smug and downright unprofessional DO NOT SUPPORT THIS BUSINESS!!!"

"I was served today by the most beautiful lady named Julia, she went above and beyond my expectations. She was exceptionally helpful and helped me think of other things I may need for my upcoming travel plans. I truly left the store feeling so much better for my trip and feeling very happy with how honest and helpful she was. Thank you so much Julia for making my first visit to The pines Priceline one to remember, amazing service."

"Agreed with other reviewers that this store is very different from others which my family would rather drive to a further pharmacy than stepping into the store again. Bought a box of tablets from the shelf and returned the product hours later, intact, unopened, but were told medicines out from the shop are not eligible for refund. Have never experienced in other shops with same product. Eventually after reasoning and argument, they agreed to the refund but I don't think I would like to have any dealing with businesses not operating in accordance to their return policy. It is not right."

"This store is the perfect example for the worst customer service. Both the manager William and the sales assistant Sally were blunt, rude, and did not even know their own returns policy. I had to contact Customer Service in order to be provided with a rightful refund for a faulty product. This store is a joke. Do yourself a favour and go to the Doncaster store instead. EDIT (in reply to the response from Priceline): This is another perfect example of the horrible experience I had as the store did not just accept that the product was faulty, as deemed by Head Office. This nail polish was used once and was streaky and had textural issues, and had tiny little bubbles all over the surface of the nail when dried. This has never happened with Essie nail polishes before. I had expressed my concerns that the product was faulty and was happy to have an exchange for the same colour. However, upon being greeted with horrible customer service, I spent my money buying a replacement at the Doncaster store as they treat customers with respect and empathy."