Chemist Discount Centre Craigieburn - 24 Hour Supercare Pharmacy and Compounding 340 Craigieburn Road, Craigieburn, Victoria 3064

"!!I WOULD GIVE NO STARS IF I COULD!! Worst pharmacy I have ever used, horrible customer service, wouldn’t recommend them at all. I was on holidays from Sydney, and I forgot my medication and after driving for 12 hours and I was extremely tired this pharmacy was very unpleasant, even after explaining my situation. I had an email with my script attached from my regular pharmacy sent to my personal emails, and you could clearly see the pharmacy email which it was sent from, but the lady with black curly hair and red glasses wouldn’t accept the email from my phone and made me call my pharmacy to get them to send the script to their pharmacy email address. I then organised for my script to be emailed to this pharmacy from my regular pharmacy I normally use and the lady with black curly hair and red glasses (I didn't see a name tag) was so rude about it, like it was a total inconvenience to her and ‘told’ me to 'take a seat she has other customers’ which was fine, but she only had 1x customer. Meanwhile I overheard her conversation with that customer, and I was disgusted on how she was talking to him, she was very unhelpful and extremely rude with him also. After 20 mins of me waiting I asked the lady if they have received the email from my pharmacy yet, she replied ‘no take a seat’ and pointed to the seats. I then called my pharmacy and they said they sent it over 10 mins ago and the pharmacy I was at should have received it already. I then asked the lady for their fax number, thinking this would speed the process up as I needed my medication and I had driven 12 hours and was extremely tired. The lady gave me the fax number and said ‘there you go now take a seat’ and pointed again to the seats. After another 30 mins I got up to ask if she received the fax yet, she replied 'I can’t check I have customers now take a seat’ and pointed to the seats again, but she didn’t have any customers at the time, she was to busy talking with another staff member. After another 10 mins the other staff member finally filled my script but it took for me to ask once again how long it will be as I was tired from my 12-hour drive. Overall worst customer service, unfriendly and cold. I am adding to this review due to the response from management. If being rude and telling customers to ‘take a seat or the scripts will take longer’ is effective customer service, then we are all in shock on how customer service should be. There is nothing complex about filling a script, it wasn’t psychotropic medication which needs approval, it was a stand script. If filling a normal script is complexed than your business should have provided training to your staff that way, it wasn’t deemed as complexed. Thank you so much for looking into my file and deeming a standard script as ‘complexed’ just to get out of having poor customer service. Lucky for me I don’t live in the area to be stuck having to use your service again and get treated as poorly as I did. Just a tip – if you treat all your customers poorly then you will find, customers will find another business to go to, that has well trained staff to fill their medication needs."

"Came in last week with a prescription but unfortunately my doctor was unaware that the particular antibiotics was out of stock . A polite staff member Olcay referred me to a 24hr phone doctor free to residents in the local area (Cragieburn) needless to say she save the day and I was able to a substitute with a new script. This is my go to Chemist they offer a 24hrs service which is great for people like myself who are time poor ! Friendly staff and genuinely good service.. Thank you again Olcay for your help and your excellent service."

"Huss provided great customer service, was very helpful, took the time to help assist with finding the prescription as he was very fast, effective, and efficient. Amazing experience I will be collecting my scripts from this pharmacy from now on. Thank you!!!"

"Offensive signs about medicine shortages put up. Profits over people at this chemist. This pharmacy would prefer you to come in every 30 days to get their dispensing fees and hope you buy more in store. If you come in every 60 days pharmacies will lose money. They don’t care about medicine shortages. A quick google search will refute anything that is written in response by the owner to this review. The owner just wants his money. Please don't take his money from him. The Pharmacy guild is a bullying lobby group that gives money to political parties like Pauline Hansons One Nation and the LNP. I guess if you like supporting these guys and love giving you money to pharmacy owner that loves to suck up to the guild. Then keep coming here."