Macarthur Veterinary Group - Bradbury 75 Jacaranda Avenue, Bradbury, New South Wales 2560

"Last year, we noticed a large bruise on our doggos stomach one Sunday night. We immediately booked him in to see the vet the next day. The vet asked if we had a horse or goat on the property. After we said no, she practically accused us of animal abuse saying that if we didn't have those animals, someone must have kicked him. She didn't relent with this angle . I felt like I was being interrogated. This was so upsetting & I had to force myself to keep my cool as my only concern was my doggo. I had to push and push for her to think differently as she seemed convinced we were abusing our dog!! I was finally able to convince her to book him in for an x-ray. After the x-ray, it revealed he had some disc degeneration causing his disc to pinched so we can only imagine he may have been in pain and fell up or down the steps at the back of our house. I was so angry & disappointed at this vet. They didnt even apologise. Imagine if we hadn't pushed. I never said anything at the time as we had been using them for over 10 years for our big brood of pets. Recently, I ran into an issue registering our cats as someone (vet or council) failed to do the simple task of putting the correct information into the system which meant I couldn't register them in the official system. I experienced some severe depression around this time and forget to follow up with the vet on their error. I later received fines for both cats ($300 each) and realised I had forgotten to seek assistance from the vet to correct their data entry issue. I reached out to them and they fixed the issue and I was able to register my pets. Unfortunately, Revenue NSW would not accept the justification for the delay without the Vet providing me with a simple letter to state there was a data entry issue that stopped me from being able to register them at the time. We had to make the very difficult decision to put one of our older doggos to rest so we talked to the vet about providing the letter for me so I could avoid a $600 fine for something that was caused by someone else's poor attention to detail. They were being very kind at the time & said they would reached out to the practice manager to put forward my request. I honestly didn't see there would be any issue - were were long standing, loyal customers and the request was a simple one - based on their mistake. Surprisingly, the vet said no. They weren't willing to help us out. This, on top of the vet accusing me of abusing my doggo, was the line in the sand for me. They don't have any issue taking your money, but will not correct their mistakes no matter how much pain and suffering is causes someone. This vet group is a disgrace!"

"Not impressed. Don’t become a vet if you don’t like dogs or think infections are ‘yuck’. After three visits and over a month of treatment, no progress or results. Was promised a set of testing of skin and bloods on the next visit, when we returned we were given more vague information and recommended surgery rather than the testing promised. I couldn’t understand the reason why she wanted to book the surgery instead of just doing the tests and sending them away first as promised, also the pricing of the surgery was vague as she forgot what one of the procedures were going to be so couldn’t quote me on that procedure but said we will sort it out during the surgery. I lost my faith in this practice so attended another vet. The other vet greeted my dog, gave her a pat and calmed her down. Did a complete inspection, took samples for testing, gave possible diagnosis, treatment plan, expectations etc. our dog is looking and feeling great after visiting this new vet, what an improvement. All all for less than a quarter of what Bradbury vet charged me and much much less than the cost of surgery which was obviously not required."

"WARNING!! DO NOT USE!! THEY KILLED MY DOG. My poor dachshund was just shy off his first birthday. After brining him in on a Sunday because he wasn’t eating or drinking I was told he was simply “blocked” to take some medicine and hope he poops. He continued to struggle and get worse over the next two days which I kept going back to the vet for help. Long story short.. 3 days later after not being cared for they had to perform emergency surgery. Vet - Cathy, called me several times that day but the very first call was to say she had accidentally cut into his bowel and he was dying! HE DIED!! Worst vet, worst clinic! They do not have enough staff to care for the animals, they should be closed down. I GIVE YOU MINUS 100000 stars, completely useless! Don’t even bother replying and trying to explain yourself, YOU KNOW EXACTLY WHAT YOU DID!"

"Always excellent service. The staff are friendly, warm and communicative. Prices are good value and transparent. We have never felt like we've been overcharged or charged unnecessarily for services or care. They keep great records and take fantastic care of our pets, none of our animals have ever once shown any fear or anxiety upon approaching the vet or going to the vet, so we know that they are being incredibly well taken care of and loved by the staff as we do. Whenever our pets have gone elsewhere for after hours or emergency care, the Bradbury team have been great at fitting them in the next day for follow up and handover from the emergency treatment. You will not regret choosing MacArthur Vet Bradbury as your regular vet."

"Quick phone call.and off to see the vet. Family was very concerned about her breathing. Vet was very thorough and after checking her advised she is fine, albeit 10 kg over her proper weight. A diet was worked out to stop me overfeeding her. Came away cash poorer, but very relieved after the visit."