Sydney Veterinary Emergency & Specialists 675 Botany Road, Rosebery, New South Wales 2018

"Do not recommend in an emergency!! Please read my story: We took our dog, Cleo, here early one Friday morning as we woke up worried as Cleo didn’t look well and her behaviour was strange. We called in advanced at 6:20am to make sure we could be seen. I waited in the waiting area for 2.5 hours to be told by the nurse our dog was not in a critical state and to call our local vet. Fast forward a few hours and Cleo had a seizure and an hour after that went she went into cardiac arrest. That afternoon, Cleo had to be transported from our local vet back to an emergency vet (on a ventilator) and devastatingly, we lost Cleo the next day as she was deemed brain dead. We wrote to Sydney Veterinary Emergency Specialists after all of this happened to let them know about our experience as we’d hate for this to happen to anyone else and they didn’t even respond to my email. Whether or not they could have saved our beautiful Cleo if they’d seen us that morning, we will never know. This is not a review to blame someone for what happened to Cleo, however, to highlight their lack of: 1. acknowledgement to my email (or to take any level of accountability for turning us away / investigating the incident), 2. empathy to not even respond, and 3. ability to provide any level of customer service. If you have a genuine emergency, I would strongly recommend going to another emergency specialist."

"I would not recommend going here. My senior cat got misdiagnosed for a simple UTI that a dose of antibiotics would have fixed in no time. They did not test for it even though her symptoms where text book. Instead we were given strong pain killers and anti seizure medication and the wrong advise. There was no sense of urgency and I was very disappointed that an obvious problem was ignored. My regular vet sorted out in no time."

"Took my cat here after he accidentally got some lilly pollen on his nose. The receptionists, nurses, and vets were lovely and reassuring. However, they recommended he stay for around 48rs for blood testing and observation. I agreed to the price of anywhere between approx 2500-3500, and for that, I expected top-notch care. Complimentary calls were great and gave me some relief as he was doing well. On the morning of the second day, I was told I could pick him up at 4 or 5 as it had been busy, which is 100% understandable. I was then told to come at 6, which I did and was told to wait 40mins as it was a busy day. I waited 1 hour and was told to wait another 40mins as there was an "error" trying to take his blood. During that time, I was told a vet would come out and speak to me in 10mins - 30mins pass, and we finally speak to the vet and get him discharged. For $2500, my cat was returned to me in worse shape than when we left him. His forelegs, backlegs and neck were shaved and bruised from all the bloods they needed to do, vets tried to brush this off as the lily pollen did not have any adverse affects but the damage had been done, not because of the pollen but because of the poor treatment my cat had received. Now explain to me why I have paid a premium only to have had my cat in worse shape. Under no circumstance did I agree to have my cat returned to me bruised and injured and to be later be told nothing is wrong as clearly now we need will to tend to my cats wounds."

"All of the team were extremely helpful and caring. The after hours team contacted me right away with urgent updates which was very much appreciated. Dr Christine Hawke is such a caring, compassionate and knowledgeable professional. She took time out of her busy schedule on multiple occasions to talk me through my cats procedure, recovery and after care. Her care for him and for my peace of mind made all the difference."

"We took our dog there for emergency checking on 27/12 as he was having difficulties in urinating. Consultation was $298 plus holiday surcharge $85, together with other items the bill was over $600. When my own Vet reopened after the holiday, they actually suggest going to another specialist hospital as they have more advanced equipment and better doctors. Unless it is really emergency, it will be better to see your regular Vet first as the emergency service is really expensive and may not really solve the problem."