Macarthur Veterinary Group - Camden

"Last year, we noticed a large bruise on our doggos stomach one Sunday night. We immediately booked him in to see the vet the next day. The vet asked if we had a horse or goat on the property. After we said no, she practically accused us of animal abuse saying that if we didn't have those animals, someone must have kicked him. She didn't relent with this angle . I felt like I was being interrogated. This was so upsetting & I had to force myself to keep my cool as my only concern was my doggo. I had to push and push for her to think differently as she seemed convinced we were abusing our dog!! I was finally able to convince her to book him in for an x-ray. After the x-ray, it revealed he had some disc degeneration causing his disc to pinched so we can only imagine he may have been in pain and fell up or down the steps at the back of our house. I was so angry & disappointed at this vet. They didnt even apologise. Imagine if we hadn't pushed. I never said anything at the time as we had been using them for over 10 years for our big brood of pets. Recently, I ran into an issue registering our cats as someone (vet or council) failed to do the simple task of putting the correct information into the system which meant I couldn't register them in the official system. I experienced some severe depression around this time and forget to follow up with the vet on their error. I later received fines for both cats ($300 each) and realised I had forgotten to seek assistance from the vet to correct their data entry issue. I reached out to them and they fixed the issue and I was able to register my pets. Unfortunately, Revenue NSW would not accept the justification for the delay without the Vet providing me with a simple letter to state there was a data entry issue that stopped me from being able to register them at the time. We had to make the very difficult decision to put one of our older doggos to rest so we talked to the vet about providing the letter for me so I could avoid a $600 fine for something that was caused by someone else's poor attention to detail. They were being very kind at the time & said they would reached out to the practice manager to put forward my request. I honestly didn't see there would be any issue - were were long standing, loyal customers and the request was a simple one - based on their mistake. Surprisingly, the vet said no. They weren't willing to help us out. This, on top of the vet accusing me of abusing my doggo, was the line in the sand for me. They don't have any issue taking your money, but will not correct their mistakes no matter how much pain and suffering is causes someone. This vet group is a disgrace!"

"Thank you to Dr Ben and all the staff that looked after our dog Missy at a difficult time. They looked after her and us with so much love and compassion. Highly recommended. Thank you again."

"Always great service, MacArthur Vet Group managed to squeeze me in for my Kitten that could not walk when we go home, although they were extremely busy they didn’t rush me and I left extremely happy and that my Kitten got a complete look over! Thanks Guys! My little guy is doing so much better today."

"Vet Steve and his team are brilliant! We are grateful for their expertise, compassion, and professionalism. We have been to other vets that are local to us, but we always end up travelling back to Macarthur Vet because they are without a doubt the best!!"

"The Staff are Fantastic, they looked after my mate Joe (jack Russel mini fox) They managed to keep the cost down too the quote. Also informed me every step also carried other test on Joe on the same day, i am so please."