Lord Muck Salon & Training Hub 106-110 Gap Road, Sunbury, Victoria 3429

"I have been here several times in the past and have always seen my regular technician to get acrylic nails. Once she moved on I followed. However, today I had to get my acrylic nails removed. To my knowledge it should be a soak off. However I had the technician use an efile to file the nail down and remove the acrylic that way. On several occasions I had flinched instinctively and had involuntary movement from the pain/burning of this filing. When I asked why they didn't soak them off, she replied with the acetone is harsh on nails. However, I've now been left with sore aching nails, and very very thin nails due to the excessive filing. I would have much rathered the harshness of the acetone. I could have spent less on an efile and done them myself, if I knew this was the way they removed acrylics. I'd suggest having this method noted when booking so people can make an informed decision. If I had known this I would have gone elsewhere."

"I would strongly suggest looking at your options. My wife went in for a microdermabrasion late 2021 and the incorrect tip was used which scarred her face. The scars weren’t really noticeable until the following day which looked like she’d been in a cat fight. We got our money back but we really should’ve looked at what other options were out there but it’s too late. It’s been almost twelve months and my wife is struggling with breakouts which prior to her visit never happened. The excuse prior to knowing the incorrect tip was skin colour which seemed very strange as she had microdermabrasions in the past and was never a breakout issue. The sad thing was the lady would have an excuse ready ie skin colour. She offered treatments but why go back when damage had already been done. Light scarring is still visible. Own up to your mistakes and stop making excuses. People in other fields who keep making mistakes get sacked. We never and won’t be back just like others. It breaks my heart when she cries knowing the damage is still causing problems to this day."

"I should have listened to a friend that said not to go here. The staff are absolutely horrible and not understanding at all. They made my 15 year old daughter cry and when I said we wanted to cancel our service as my daughter is very upset now they charged me the full amount without doing anything at all. The staff member carried on about us not booking enough time for the service we wanted, however she was the one who was running more than 15 minutes late for our appointment. I understand that each service requires a specific amount of time but there is an appropriate way to address clients. I’m absolutely devastated at how they made my daughter feel and I assure you I will be seeking further advice on this matter!!"

"Just got a pedicure done here, best way to spend an hour on a Saturday. I've always been paranoid about my feet but the ladies made me feel so welcomed and comfortable. It was like spending an hour with an old friend. Will definitely be getting pedicures more often, thank you Lord Muck."

"Should’ve listened to the locals. When I was enquiring about salon places, I was told not to go here as the staff are rude and the service is even worse. I walked in to the appointment where the lady at the front was talking about a previous client quite negatively. I had booked to get my nails done and the lady spent about 10 mins chatting with her colleague at the front before getting to me. Then she spent the next hour talking about how the salon is better than the ‘cheap Asian’ nails. Granted, the nails are good however the atmosphere was not. This is not the place to go to if you want to relax."