Inside Out Hair

"Went to this salon, as my regular hairdresser was ill. I needed my roots bleached and then a colour put over the top. The bleach was left on for an extremely long time. They also overlapped it quite far onto my previously bleached hair. There was a lot of breakage, which I never have had before, and I have been getting my hair bleached on and off for over 20 years. I wanted my roots darker, then to fade down to pastel, which I've had for over a year. Showed pics even. They did a dark colour on the roots, and about 1 shade lighter towards the ends. Left my hair looking just like 1 block colour. I could have done a better job at home. Charged over $300, which my regular hairdresser charges about $220, and never stuffs it up. DO NOT RECOMMEND. I had to do a bleach bath of the ends at home to rectify their horrible colour. Never again. Also, I was there for about 5 hours, for a treatment that should probably take 2.5 hours. Didn't even dry it before I left. I also feel so mean saying this, but the polish girl really needs to smile. All she does is talk about her migraines and allergies and other various woes. I recommended a neurologist and migraine medication she could try, even writing it down for her, but I seriously think she just wants to feel sorry for herself, instead of getting better."

"The service by everyone in this store is amazing. I always walk away loving my hair, especially when I leave it up to the professionals each time. I love the customer service, the jokes, laughs and conversations. The salon itself gives a beautiful warm vibe and I come out feeling relaxed. One satisfied customer. Thanks for making me feel special everytime!"

"I came in with the intention to support a local business. I came in for a scalp bleach and tone as I had about 7 months of regrowth I wanted to fix up. I assumed that as professionals, they were able to test if my hair was able to handle the job with a bleach test of some sort. They proceeded to just bleach my scalp as their first course of action - which I was actually shocked about as there was no bleach test or anything to make sure that the conditions were appropriate. My hair was left to process for well over an hour which I thought was weird and unsafe but I put my trust in them as I assumed they were professionals. Short story, my completely healthy hair basically snapped off - I was told that my hair was basically too weak for it. Which I don't believe is the case because I've never had this issue before and I've spaced my bleaching sessions appropriately and taken exceptional care of my own hair. I was also there from 10am - 3pm. Majority of those hours spent bleaching. Let's let that sink in. They had to stop in the middle of toning my hair as my scalp was burning like crazy. Two days later I have a feel of my scalp because I felt a texture on my skin that wasn't there before, and I basically have scabs scattered on my scalp. Basically experienced a chemical burn - which generally happens when the bleach is left too long. I'm pretty sure they were just too busy with other clients between my session, which is why they left my bleach in too long. I won't be coming back, even though they said they wouldn't charge me in 2 weeks for them to finish the job and tone my hair again. I'm literally traumatised especially since I've been through this very process before and I know exactly why these things happen. No amount of olaplex in the bleach would've saved my hair, obviously because if you leave it in too long it'll damage my hair. My only feedback is to be more considerate about your high risk clients and pay closer attention, because now I have to wait another 2 years to grow back my snapped hair. I also paid $250 for this service but I'm pretty sure 2 years of growing back my hair isn't worth that money. I could've done this job to myself at home for $50 and not snapped my own hair - since it also left my hair extremely uneven."