Metro Hotel Miranda 522 Jackson Avenue, Miranda, New South Wales 2228

"Easy stay and good value for money, even with two rooms booked, when staying in Sydney. We made our way to the Cronulla beach from here and walked out to dinner with heaps of options."

"We booked a balcony room for three nights in early June. You stay here at your peril and a danger to your health. BLACK MOULD IN THE SHOWER There are major health issues due to the presence of black mould in the bathroom, on the shower surrounds, inside the shower handle door and in several places on the door frame and tile grouting. The only ventilation in the bathroom itself was a small, damaged and clogged wall vent. .No exhaust fan . The bathroom ceiling panels were also poorly fitted leaving gaps into the void above the ceiling. The supporting frames were rusting. What might be growing on the other side of the panels is anyone's guess. INADEQUATE ROOM VENTILATION Although we booked a 'Balcony Room', to door to the balcony was locked and bolted and a sign on the only window stated that it was broken and should not be opened. Therefore we had to use the wall-mounted air conditioning system for ventilation. DAMAGED FITTINGS The TV antenna cable was just slung over the back of the wall mount and not connected to the antenna outlet. Investigation revealed that a fitting had broken inside the wall mount. The TV could not therefore be used continuously as the coaxial cable itself was acting as the antenna. PALTRY SUPPLIES Only one small cake of soap for the shower was supplied. LACK OF INFORMATION No information folder re facilities and services etc outside of the venue was supplied. FUNDS DRAWN IN ADVANCE RATHER THAN AT THE END OF OUR STAY The full tariff for 3 nights ($522.90) was deducted from my account 5 days PRIOR to our arrival. Unlike common industry practice of paying the amount either on arrival or on leaving. This caused some other periodical payments to be denied due to 'Insufficient Funds' ...a most embarrassing position. CANCELLING OUR 3 DAY STAY As we arrived late on Sunday afternoon, we had no choice other than to say one night, despite all the issues. CANCELLING THE BOOKING 'First thing' on the morning following our arrival I approached the Duty Manager (Tara) expressing our concerns and dissatisfaction at the condition of the room and the quality of the facility in general. I also stated that we would be checking out immediately and required a refund due to the issues raised, particularly the presence of black mould and the totally inadequate ventilation. She, without hesitation and with a great deal of professionalism, accepted my concerns and arranged the cancellation and offered a full refund for all three nights. This refund was duly processed and received 'in full' in the last 48 hours. BELOW EVEN 3 STAR I cannot recall in my over 40 years of business and personal travel across Australia ever encountering an establishment of such poor quality and presentation. Neglect of the premises and facilities and lack of duty of care by Senor Management of the venue and the owners of the Metro Chain were patently obvious The only bright star in the entire negative experience, was the absolute professionalism and pleasantness of Tara the Duty Manager in dealing with my situation. NEVER AGAIN AT ANY METRO PROPERTY We wont be back...and you shouldn't even contemplate making a booking if you value your health!"

"The hotel is a short walk from the train station. Upon arrival, it is not possible to take the lift from street level to the lobby/ reception. So you must walk up the driveway with your luggage- not friendly for seniors or less able people. The driveway has no pedestrian area, has traffic going both ways, and a blind corner so it is dangerous for pedestrians. The room is clean and well appointed with a small fridge, microwave, dishes and cutlery, etc. The bed was comfortable. The bathroom is an older renovation, the toilet is stained, chrome coming off the sink fitting."

"We were in Sydney recently & stayed at Metro Miranda. From the time of booking our room to the time of departure we found ALL staff, from reception to housekeeping, friendly & helpful. Nothing was a bother to them. Our room was spacious, very clean & had everything we needed. I recommend anyone needing to stay in the southern part of Sydney to choose Metro. It is also very close to Miranda shopping mall & numerous restaurants."

"Although clean I felt like I was in the middle of a renovation, patchy paint, missing cornices, disgusting balconies all covered with green moss. Carpet was new, lift always clean, house keeping you could tell when the one who did it cared from day to day, very accommodating when we wanted to extend our stay which we appreciated. Beds comfortable and bedding like new. Price reasonable. Ex 5* room attendent view point"