Pullman at Sydney Olympic Park

"Disappointing stay. Room was very expensive (over $600 for a basic room with no city view). Room did not look well looked after. Clock radio was not operational so I could not charge my phone. I asked at reception if I could borrow a charger and was told no, that I could purchase one at the railway station. No slippers were provided in the room despite their advertising that comfy slippers were provided. In all fairness, after we contacted housekeeping, the clock radio was replaced and slippers were provided. The bathroom was nice with a large bath but the toiletries were attached to the wrong end of the bath so each time we needed soap, we had to do a contortion act to retrieve a pump full. The bath had no hand rail and we are in our seventies. So getting out of the bath was extremely difficult and my wife almost fell as she got out. The television on the wall had a small screen- once again disappointing in a supposedly 5 star hotel. On the positive side, the beds were comfortable as they always are in Accor hotels and the restaurant provided good quality meals and breakfast. Our final grouch is that despite being Accor All members, we discovered we were charged double for our breakfast and have to wait for a few days for a refund. Overall, not up to par in our estimation."

"I want to be able to give the Pullman 5 stars, but they just aren't doing the little things correctly at the moment. I don't know if it was because it was a particularly busy weekend that we were there, or if they were still having issues with their new system. I was travelling with a platinum Accor member and when we checked in, we weren't given any information about the benefits that the platinum membership should give us. Things like breakfast, the executive lounge, the special wifi etc, was never explained and we had to check the Accor website to see what was available. We didn't get our replacement waters every day and it took us 3 attempts to get our cards to access the executive lounge. When we enquired about this, we were told that the membership was only showing silver on their system. It was like it knew about the platinum membership for some things and not for others. The rooms are of a high enough quality, but are now starting to show their age a little. The air conditioning in the room also doesn't seem to be as efficient as we have had in other hotels. The staff are usually very friendly and are happy to help in all situations. I can recommend the buffet breakfast, as the food seems to be of high quality and very fresh. The location of the hotel is amazing if you are attending any events at Sydney Olympic Park, as it is walking distance to most venues. If the Pullman could just polish up some of the little things, this would be a definite 5 star rating."

"We stayed here during the Easter long weekend in order to be close by to the Easter show. I was extremely disappointed by our stay, especially by the cleanliness of the room and by the customer service. The couches in the room were absolutely filthy and the suite we stayed in was so dusty - definitely not 5 star quality. We booked 2 nights and honestly couldn’t wait to go back home. I understand that the hotel was at full capacity during this weekend so staff were probably under a lot of pressure in which case more staff should have been on to ease their frustrations, because it definitely showed."

"Update: I visited this hotel today and asked to see my room where I stayed. They said the room was dirty. I informed them that I don’t mind seeing a dirty room and that I just wanted to inspect the smell of SEWERAGE due to their reply to my review. The receptionist called someone and informed them which room I stayed in. It was from that moment on that I waited roughly 30mins. I think anyone with basic common sense would notice what happened here. Pullman at Sydney Olympic Park is a disgrace to our beautiful and world famous park. Their management consists of people who do not bear the basic ethical responsibilities to be truthful and honest with their customers who are being deceived into believing that this hotel is rated at 5 stars. Original review; Before you book at this hotel, read the real comments which the hotel IS NOT responding to! You’ll notice a trending keyword to describe this hotel… SEWERAGE Once you pass the facade and enter your room you’ll notice this hotel doesn’t deserve more than 3 stars. How on earth they’re able to advertise as being a five star hotel… I cannot imagine… The rooms smell like sewerage and I received no response after reporting this directly to the hotel manager."