Koko Hair and Co 302 High Street, Melton, Victoria 3337

"I had an extremely disappointing experience at Koko Hair and Co in Melton recently, and I feel compelled to share my honest review. I went to the salon for a hair extension installation, hoping for a beautiful and natural look. Unfortunately, my expectations were far from met, and I left feeling incredibly dissatisfied with the service and the outcome. First and foremost, the hair extension installation was a disaster. Within the first week, I noticed that the extensions were coming out, and my hair was constantly knotting. It was evident that they were not installed properly, leading to a frustrating and uncomfortable experience. I followed all the care instructions diligently, but the extensions felt like straw and were terribly brittle. They did not resemble real hair in any way, and I was shocked at the low quality of the extensions, especially considering the exorbitant cost of nearly $2000. Beyond the subpar workmanship, my efforts to address the issues were met with an even more disheartening situation. The manager of Koko Hair and Co, Emilie, displayed an appalling lack of professionalism and was incredibly rude and uncooperative. Despite my numerous attempts to contact her via phone, text, and even social media, she refused to be in touch regarding any potential resolution or means to fix the problem. Moreover, when I reached out to Consumer Affairs to express my concerns, I was shocked to find that the manager of Koko Hair and Co had lied in her response. She claimed to have offered to have me send the extensions back so she could assess them, which was entirely untrue, as she had not been in contact with me at all. This dishonesty only added to the frustration and sense of being ripped off I felt throughout this entire ordeal. Overall, my experience at Koko Hair and Co in Melton was nothing short of a complete disappointment. From the inadequate installation of the extensions to the poor quality of the hair and the utterly unprofessional behavior of the manager, it was an all-around negative experience. I would strongly caution others against seeking services at Koko Hair and Co, as it has been one of the most regrettable encounters I've had in the realm of hair care. I sincerely hope that my review serves as a warning to others and encourages the salon to improve its services and customer relations. The pictures show first how badly the extensions were installed - they were able to be seen from the day I had them installed (and no this picture isn’t taken “upside down” Emilie) this was above my head, and you can see the atrocious placement! The second picture is how close the tapes were installed (no hair in between) so that upon installation almost automatically, the hair was able to become knotted very easily due to incorrect placement. The tapes also had absolutely no order, there were no rows or any order to the extensions that were installed, no care to hide the tapes from view and after having at least 5 hairdressers tell me it literally looked like I had had extensions vomited onto my head it was that bad. TO emilie and who else keeps deleting my reviews here - I won’t stop posting and I have lodged with VCAT, this can take from 9-13 weeks. This won’t stop me from holding your “business” - the terrible service and goods that you sold to me, accountable. Pretty embarrassing that the absolute lack of accountability and such rude behaviour is encouraged on your TIKTOK account, as well as making fun of customers by your unprofessional staff and yourself."

"I've seen Charlotte at Koko hair a few times now and will be contuing to go see her! she has great service, happy to give me opinions and options when it comes to my hair. I came in with some hair in pretty bad condition and over a few months we have been able to slowly turn it around! Thanks Charlotte :)"

"Charlotte was absolutely beautiful. I am very anxious to get my haircut and coloured because of a horrible experience that I have had. She sat me down. She explains everything that she was going to do. She made me feel comfortable. She made me feel happy healthy. I can’t recommend her any more than 5 to 20 star review. She is the best hairdresser I’ve actually ever encountered."

"This place was AMAZING! it was my first time in there everyone of them girls are amazing so so nice really caring and wanting to help you achieve what you want and when I say they transformed my hair they did I walked out a whole new person I felt amazing these girls deserve a 5 star rating can’t wait to come back thank you so much xx"

"I went to Charlotte at Koko Hair and Co as I was so unhappy with my hair before and wanted a change, she listened to what I wanted and gave me the most amazing hair transformation, Now I feel happy, confident and beautiful again with my new hair! I would 100% definitely recommend, her work is amazing!"