Domino's Pizza Menai

"An appalling experience with Domino's Menai, leaving a sour taste that far surpasses the lack of our paid-for drink! Their customer service is not just bad; it's an abomination! Within minutes of realizing our order was incomplete, we were told in no uncertain terms that their incompetence was not their problem - they were "too busy" to rectify their mistake and our call was brushed off in favor of 'other customers.' This, frankly, is inexcusable! Promises were made about delivering our forgotten drink within 30 minutes, yet what followed was 1 hour and 10 minutes of silence and absence. An appalling disregard for our time and a shocking lack of accountability! To add insult to injury, when we requested the order to be canceled and our money returned, the store manager – in a flagrant display of rudeness and disrespect – swore at us. We were left reeling, disgusted, and out of pocket! Our encounter with Domino's Menai was a symphony of poor service, disrespect, and blatant theft. We will never order from here again and urge others to consider doing the same!"

"This is the most abysmal "business" I have ever come across and the most rotten Manager I have ever dealt with. My order was delivered without the drink which I ordered and paid for. When we called Dominos to inform them they had forgotten to deliver us the drink, we were told they are too busy to attend to us and that the drink will be delivered 30 minutes after the pizza arrived. After over one hour went passed with no drink and no communication from Dominos, we called to let them know we prefer to have our money back rather than the drink be delivered over 1 hour after our meals had been finished, the Manager told us to 'F%#k off' and hung up on our face abruptly. I have never experienced such a dreadful response in customer service. This person has no care for customers, their business and no manners whatsoever. My money is still not yet returned."

"Absolutely horrible customer service from Domino’s Menai!! Never ordering from here again. The store didn’t deliver our drink, and when we called back literally two minutes later, they said they’re too busy to bring back the driver with our drink that we already paid for, instead saying they’ll prioritise other customers. We let them know this is unacceptable, and after eventually saying they’ll bring our drink within 30 minutes, it took a further 1 hour and 10 minutes with NOTHING. No word from them, and No drink. When we called the store again to request the order be canceled and our money returned to us, the manager of the store literally swore at us. We were left absolutely disgusted by the way we were spoken to, and our money was never returned to us."

"Very bad customer service and management by Domino’s Menai. No care for their customers or to provide customers with what they ordered at least and failing to deliver forgotten items after being made aware of it. Domino’s goal is to ‘make sure our customers receive a world class experience’ however being sworn at by their manager gave my family and i an appalling experience and the way we were spoken to is no way to speak to a customer. An apology and efficient delivery for our forgotten item was impossible to be given at any instance. Their customers are not of focus or care."