The Groom Room Shrewsbury

"My Goldie has been going to the Shrewsbury branch for 5 years, the girls had been the only ones to be able to clip her nails. I went on Friday, it was a different set of groomer's. On collection the girl said my dog had been really good, but from now on I would have to pay for 2 groomers as she's really dangerous to bath and clip...my 8 yr old hasn't a mean bone in her body. God knows how they treated her for them to make that remark . I will no longer recommend to my friends and I will never take her back there."

"I cannot tell you how disappointed and heartbroken I am to have my 6 month cockapoo back half trimmed, his coat in patches, his head fur left long and paws unfinished, because he was too stressed for one groomer to do the job. When I booked my dog in, I asked questions and was reassured that everything would be fine, that they are used to dealing with all temperaments. I have asked for a full refund but was denied this, saying I had to pay for the wash and brush. I am utterly disappointed and completely heartbroken to have my dog returned in this manner. Never again."

"They were very friendly and good with my mum's chihuahua who was having her nails cut."

"Disappointing customer service & poor attitude. I have been to this salon for over 2years. I had contacted them on Wednesday to see if I could change my dog appointment due to me & my husband having our second covid jabs as I was concerned we may be a little late with traffic. I spoke to one of the employees and advised the situation, they advised next appointment was end of July. I said I would do my very best as I didn’t want to lose either appointment (I accept clash was on my error but given the fact I not usually late in 2years!). My husband arrived 14mins late & was told we could not have any of our appointment & they did not recall having any conversation! Basically, saying we had made it up?! I rang back gave the time as it was in my mobile phone & stated I did not catch person name (it has only got to be one of two). I said I normally book 2hours slot for £43 however they never use 2hour, which she said they adjust to 90mins but there is no reduction in cost? In fact more often than not it’s less than 90minutes. I won’t be returning, I know it doesn’t matter to them it’s not their business, but it’s out of principle for me. I can’t say the groom is amazing I always ask for a false skirt which they don’t know what it is. It’s just convenience that I’ve used them if I’m honest. As said not their fault but given a repeat customer on one occasion for a covid jab it’s extenuating circumstances?! They kept my deposit as well as they said we didn’t turn up!!!"

"Awful experience, when presented with a voucher was nearly declined service as I was 20 minutes late to the appointment due to a traffic jam. I asked if I could still have whatever was possible done, as they still had 1 hour 40 left until the next appointment. They only did shampoo and did not fully dry, clipped one nail and I was called after 1 hour. The remaining 40 minutes the service could have been completed. This was my second visit coming from Telford saying that I had booked the wrong day. I had tried calling to say there was traffic and I was running late, using the number given from Google, no answer. I showed the staff the phone calls and was told that it was the wrong number. Very disappointed."