Rowlands Pharmacy Milton Road

"Absolutely diabolical service. Trying to get through on the phone is IMPOSSIBLE. Was stood in there at one point with them stood there point blank ignoring the ringing phone for over 20 minutes whilst the staff are in the back drinking tea having a laugh!!! Will be moving my pharmacy now. Do not care about treating their patients in the slightest."

"Telephone access is very poor. I have been trying for two days now to order my prescription and they take 7 days to dispense. it’s not good enough. Why does the phone ring out then when I immediately ring again it’s engaged?"

"3rd month in a row now that you have not delivered my grandmas medication! You NEVER ANSWER THE PHONE! When speaking to customers I’ve only ever had rude responses, all I need is for my grandma‘s medication delivered on time but it never happens! She’s 97 and can’t collect and I have to leave work to come and sort the problem! Disgusting service !"

"They never answer the phone and have admitted to my face they don't answer it. Nobody seems to know what their actual job is. Only using this one because my other pharmacy shut down. There is no organisation, meds all over the place, med bags in no order just strewn about the floor. They seem more interested in chatting then helping customers. The last time I had to go pick up my meds (because they had screwed up) there were almost 20 people in line, about half of those who should not have been made to go pick up their prescriptions. Delivery driver seems to have no idea how to make the drop route better (wastes fuel by dropping at one address, driving 6 miles to the next then driving all the way back to drop off one road from the first)"

"Absolutely shocking service only 2 assistants know what they are doing others very rude. Been using this place for nearly 50 years never known such bad customer service. Never answer phone my husband today has been given someone else's prescription."