Lalys Pharmacy 4-6 London Road, North End, Portsmouth PO2 0LH

"A total rip-off! The same product being sold 25% more expensive than the one sold in Guidhall Walk. Awful customer service, very unhelpful staff. Definitely won't recommend this anyone."

"The most awful customer service, terrible, rude staff. Missed deliveries resulting in vulnerable clients not taking much needed meds for 48hrs, wrong meds in nomads, staff taking no responsibility for their mistakes that could have actually killed someone. I am appalled they are allowed to still trade. Complaints have been made to the relevant authorities."

"Been with Lalys for many years for my medication. The staff have always been extremely helpful. My medicines are faxed direct to Lalys North End ,and ready every Friday without fail. Thankyou to all the Staff at Lalys North End branch."

"The worst unfriendly experience I have ever come across. They accused me of an error on the prescription which the doctor made, not me. They told me they would inform the authorities. Once they called the hospital and found out it was indeed an error from the hospital they did not apologise, could not look at me in the face and still refused to give me the medication. My mum had to go 2 days without medication after finding out she had terminal cancer. They really had no empathy, uncaring and were extremely unhelpful. The care just wasn't there when I needed it most. I will never ever visit this pharmacy again."

"I will be honest - I don't always have the smoothest experiences with getting my medication from any pharmacy I have ever been registered with, but I've accepted that is just how it is sometimes. Laly's is an excellent pharmacy and were extremely helpful yesterday dealing with a rather serious issue of my insulin being sent to another pharmacy who nominated themselves to take my prescriptions without my consent. Ultimately, I have left them a horrendous review and had to report them to a pharmaceutical regulating company. I wanted to give this Laly's the opposite for their help yesterday as they 100% deserve a shining review for how they assisted and handled the situation. The staff were friendly, caring and genuinely frustrated at the absolutely appalling service of the other pharmacy that were hanging up on both of us and refusing to take responsibility for their mistakes. I am actually moving soon and will be living ABOVE a pharmacy which is the ultimate convenience as a type 1 diabetic, but after yesterday I will be staying with Laly's on London Road as their service is brilliant. I don't mind the longer walk for high quality service. :) Thank you again for yesterday."