Currys

"I bought a washer+dryer that was scheduled for delivery 11 days later. Night before delivery they messaged me to tell me it's going to take another 11 days. No explanation either. Finally get it and guess what, it's broken and another long wait for my delivery. I moved into an unfurnished place and relocated here so I have no furniture and I have been going to many shops in the area to purchase various goods. This was the only shop I had a bad experience with. There was another visit to Currys which was also another bad experience with them trying to manipulate prices to sell you "free" extended warranties. Anyway I am stuck with no washing machine and the positive outlook is I have learnt my lesson. I rather pay a few more pounds and get good customer service with quicker turn around times."

"Very helpful and knowledgeable team of sales staff and I came away with just what I needed. If I had a negative point it is the inevitable pressure selling of additional insurance cover. I am realistic about this and know that they make quite a profit from these sales and the staff are probably targeted to sell as many policies as they can. You have to be pretty strong willed before they take " no" for an answer. BUT if you don't want it then be polite but the don't give in!!"

"Horrendous customer service. Tried to return some headphones they say after I bought them because they felt cheap and like they would break too easily for the £70 I spent. Hadn’t so much as put them on my head but had obviously opened the box. Fair enough if that’s store policy but he was so rude about it and could’ve mentioned it when he sold them to me considering it was the same guy and I mentioned that I wasn’t sure about not being able to take them out of the box and see them before I purchased. They had none on display and wouldn’t take them out of the box for me to see before I bought so I’m not sure how it’s any different from if I had “blind bought” them online in which case he informed I would’ve have been able to truth them easily even after taking out of the box. Feels like something you could’ve mentioned BEFORE I bought them from you. Avoid Curry’s in store purchasing but especially avoid the Chichester store!"

"It's hard to give me an opinion because I've been using this store for many years. They have a very large selection Radio Television And everything you need at home From phone laptop fridge washing machine etc . After the last visit (buying a phone) I am disgusted. Going to the store at this time of year (November) I don't want to stand under the air conditioning and feel cold. I don't want to hear the salesman complain because she wants to go home early. As well as refusing to accept cash because she had already counted the money. I felt uncomfortable."

"Bought an office chair online. Chair was delivered with severely damaged packaging which when unwrapped, revealed a chair which had obviously been previously shipped out and returned. Took the chair back to Currys Chichester. Staff member I initially spoke with told me that I would need to arrange for the return myself as it was an online order. Referring to the damage he said 'it's what you should expect if you order online'. I said I had no intention of incurring costs to return an item that was obviously damaged and had been previously shipped to another customer. After a heated discussion, they eventually agreed to process my refund in store. Tried to obtain the name of the first chap I spoke with but another member of staff refused to give a name. Absolute disgrace of a company. Avoid. Do not buy online or in store from Currys Chichester. Customer service is non existent."