Bella Italia - Portsmouth Gunwharf Quays Portsmouth PO1 3TA

"It was a little bit disappointed for me overall. Firstly: I’ve used 10 minutes to try to order stuff, it is not that easy to find a waiter/waitress to help us order things. After this, I’ve been waiting for about 40-50 minutes for waiting the food, it was the most disappointing thing about the restaurant, which I can see not only me, but most of the customers in the restaurant got the same situation in there as me. Personally, it was ok to not working fast, but at least not that slow. Sometimes, I can see that when a order is done, the waiters/waitress don’t send it out, there’s a cup of fries in the waiting zone that is done, but over 15min. nobody send it out. Fortunately, the food wasn’t too bad and the spaghetti was creamy,cheesy, and tasty. I would give a 9/10 for the spaghetti, it was incredibly good. The fries were unbelievably crunchy and crispy, it was definitely better than 5 Guys. As I do, I will try to be polite and the waiter/waitress there were very kind and friendly. Speed:2/10 Food:8.8/10 Cleanness:8/10 Cozy:7/10 It was a little bit bad. It’s a 3/5"

"Sorry, not sorry! Such a dissapoing experience tonight. I am posting this for the attention of the managers running this branch to review and address 1 about 6 options of food missing from the menu and 3 options of drinks - missed opportunity 2 not enough bread served with starters. Could not finish the dishes without the bread. I might be wrong but I think on previous occasions they served two slices of bread instead of one .. 3 way too much chilli peppers on the dishes. We ordered the same a couple of weeks ago so I know that is not how they were meant to be. This is I consistent and I won't trust the dish next time 4 on one dish the mushrooms were completely burned...the dish tasted awful. Also, inconsistencies with pasta..one was boiled to much and the other one just about.. 5 I don't think it's ok to add the service charge without letting the customers know or at least let them know when you bring the bill as not everyone will check (other countries this is illegal) 6 salt and pepper on the table for decorative purpose only. No salt or pepper and the waitress seemed offended when we had to ask her for salt.. in fact they were clearly bothered with everything. 7 table and menu wet and sticky 8 extremely cold inside and no option to dine upstairs. When your only available table si by the door you should consider your customers comfort over your own. All the starters were delicious, but the mains were really dissapoing and the overall experience very very poor.."

"Very nice food and atmosphere, managed to get a table straight away and didn't have to wait long for our order to be taken or food to arrive."

"The pizza and sweet potato fries were delicious. It’s the best pizza I’ve had so far; not fatty, just the perfect Italian twist with just enough spice. The staff were also very welcoming and asked if we had any allergies before we placed an order"