Basingstoke Aquadrome

"Reasonable enough price and the pool was good. They are currently refurbishing so not sure it's fair to comment about that aspect. But only down side was the restrictions on slides not allowed toddlers to ride with adults. Other than that kids enjoyed and that's the main thing."

"Went to the Aquadrome today and paid almost £16 for my partner and I to take our baby for an hour’s swim. We know the Under the sea area is closed but they have the rapids and small baby pool with slide which we enjoyed 2 weeks ago. What they failed to say on their website or on admission was they were struggling to control the temperature of the main pool. No one told us on the way in, which is unbelievable seeing as we have a young child and babies cannot regulate their temperature like adults. We got into the pool and within the first 5 minutes, our daughter was blue and shivering. We were freezing too! We figured out after 10 minutes that the one open lane pool was at the correct temperature and joined everyone else in there. What a disappointment. Generally the place looks a mess but we wouldn’t have minded if at least the pool was warm or someone had pre-warned us. We wouldn’t have paid that money to have sat in one lane pool for 50 minutes with a 10 month old baby! Told the staff at the desk but they issued a half hearted apology and that was it. We wouldn’t come again as we cannot trust that this pool is regulated at the correct temperature for babies."

"First time visit but likely the last, which is a shame as this place has some potential. The water temperature was just too cold to be pleasant. I got used to it but my two children were going blue. I think that's why there is a limit of an hour on the ticket as a health and safety measure against hyperthermia. Most of the toilets were out of order. One slide wasn't working. Many of the showers weren't working, and there is no where for a proper shower without being on display at the side of the pool. We thought we'd defrost in the café with a hot drink, but that was closed. I'd rather pay a little more for a better experience...."

"Decided to take my grandchildren swimming (29 jan) age 7 and 2. Firstly the changing rooms were filthy. The large pool was taken by swimming lessons so we couldn't choose a pool. The toddler activity pool was also empty and closed, but the worst part was the freezing water in the lagoon pool. Parents and children shivering not wanting to get in. Kids shivering getting out. The little pool with the slide which is normally warm for the smaller ones was also cold. Told the children we would get a snack from the cafe and THAT was closed too! Never going there again."

"What an absolutely disappointing experience. We booked to do flumes and lagoon park. This was in the afternoon. However, that whole section was closed. They made no effort to let us know and had plenty of time. When we had come from Fleet for this, it seemed a shame to at least not go in a pool. They had the audacity to not offer any discount for well over half the place not working. I asked that surely there must be a reduced price and my only option was refund or ‘tough’. Charging that price for a 20m pool with a 1m depth was poor. The pool was also cool and every time some got out of the water you could see them shivering as it was cold in there. At this point unless management was to deal with and address the overcharge, we will not be going back."