Boots

"Very shocked at there lack of help and knowledge of the pharmacy staff it’s very concerning. I am disabled with brain damage, I went into the store yesterday morning to buy a lethal flow test for covid, I asked the lady on the till if the tests I picked up were for putting down your throat or nose as I cannot use the ones for your throat. She said she did not know and went off to ask the pharmacy staff, she came back 5 minutes later and she said they think so but there not quite sure. It seems very worrying that these pharmacy staff are in control of people medication what’s happened to staff training."

"Unfortunately this pharmacy is overwhelmed and completely incapable of meeting people’s expectations. Expect very long queues and very poor service. Feel extraordinarily fortunate if your prescription is fulfilled. Woodley is a town in its own right and this is one of only two pharmacies in the area, what a good opportunity for someone to open an alternative chemist. (Empty shops available!)"

"The pharmacy at the Boots Woodley store remains a complete shambles. Queuing times are ridiculous, repeat prescriptions are unreliable and communication is nonexistent. It hasn't improved over the last few years despite all the complaints and poor reviews. If you can get your medication elsewhere then I recommend that you do."

"This pharmacy is always chaos, they can’t keep up with the demand. Today I tried once more and got let down again, queued 20 minutes, been told to come back after 40 minutes, to then having to queue again, being told that they only have part of the medication in stock so I could either risk to have an interrupted cycle of antibiotics, or go look somewhere else.. which is what I did. It’s a bit of a joke especially when you’re out on your own not feeling well and have other stuff to do. Can’t just dedicate a whole day to sort some prescription out."

"Two hours pressing redial trying to get through to the pharmacy. This is not the fault of the staff but Boots Management need to do something about the staffing and organisation of this pharmacy. They need two more dispensing stations to keep up with the demands of the ever-growing community, particularly since Lloyds closed in the precinct and Boots inherited their customers. The staff are generally great - hardworking and rushing around trying to fulfil the prescriptions for a large community, but they are woefully understaffed and overworked. They encounter many understandably frustrated customers who regularly have no choice but to stand for periods in excess of 30 minutes, just to be told they need to wait for 45 minutes, and come back to queue again to pick up a prescription. When prescriptions are submitted directly from a surgery to Boots Woodley, they rarely get downloaded and prepared, but only get processed when the patient comes in to collect, which obviously requires more waiting time. • Two more dispensing stations urgently required. • Someone needed to cover the phones during shop opening hours. • Another to cover the online prescription system, downloading and passing to pharmacists to prepare. This will help to free up more time for the pharmacists to process prescriptions and to improve the reordering/restocking of medications which are often depleted. • More seats to accommodate those patients who are unable to stand in a queue. Most of the people queuing are feeling really poorly. • Someone to oversee the queue to ensure that anyone unable to stand is offered a seat, and these seats should not be occupied by anyone able to stand. • Please try to reorganise staff rest breaks so that the busiest periods (12-2 and 4-6) are fully staffed to help reduce queuing time, stress levels and frustration for both staff and customers."