Links Medical Practice

"Had an appointment booked for the removal of a small cyst (in 2 weeks) thats pressing on a nerve in my back for two months only to be told it was cancelled because id unfortunately moved homes within that time. Now I’m still in pain and have no practice or appointment booked. Absolutely ridiculous that this could not be honoured."

"Good experience friendly staff from Receptionist to nurses and Doctors nice clean up to date place with easy access for all including wheelchairs."

"I would give less stars if this was at all possible! I just called Links Medical for a sick line that I never received. On the 16th, I received an email that my renewed sick line was ready and would be emailed to me. I did not receive said email with the attachment. I contacted Links through the URL provided on the email to let them know I hadn't received it. No reply. I do the same again, I get a reply saying it was in fact emailed to me. Nothing else. I wait 25 minutes in the phone waiting line to speak to someone, I explain the situation and the receptionist says it was already emailed out and if I checked spam. I told her I haven't received it though and I checked everywhere, she insisted it has been mailed out without offering any help to get the sick note. At this point I repeat again that I require the sick note, she interrupts me and says "but it's already been emailed to you". I got pretty annoyed because she interrupted me instead of listening. I spoke loud and clearly and said my employer was going to terminate my contract if they don't get the sick note, as I'm required to supply one as per my contract for any prolonged absences. She told me to stop shouting at her, even though I wasn't shouting, muttered she'd get it emailed to me and just hung up! Please sack this receptionist, I believe it was Lynne who is always unpleasant and borderline racist. If it isn't, I do apologise, I often pick names up wrong, but she is one of the older ones there. The younger ones are amazing, friendly, and so helpful as well as apologetic when something goes wrong on the practice's end. I am deaf in both ears and if people interrupt me I will clearly and loudly enunciate words. I will record these calls going forward. Action needs to be taken against the receptionists! ***Edit: my husband called the practice on my behalf. He got the same bitter receptionist, he asked the same questions as myself to which she replied "legally speaking I can't talk to you about this". My husband kindly corrected her, saying that legally speaking, as my husband he is well within his rights to ask if they could send me the sick note and this snide remark came after she told him it's already been sent. How does this change the fact that I didn't receive it? Unbelievable. I will report this case higher up, as she needs to go! Other reviews are saying the same. Please act."

"Been with this surgery for over 50 years, and it's a brilliant surgery, cannot fault them at all. So many lovely doctors and nurses!! Receptionists lovely!!"

"I would like to share my very positive experience today with Links Medical Practice. I called in order to have a telephone consultation with a GP. The receptionist who answered my call was very polite, friendly and helpful. She dealt with my call in a professional and efficient manner and was sympathetic to my issue. I had a call back within only a few minutes by a very polite, helpful and sympathetic GP, who very professionally and efficiently discussed my symptoms, and indicated a potential diagnosis. Not only that, but sent a prescription to my nearest pharmacy to be collected later today. I am very appreciative of such great service in a professional, respectful and friendly manner. Indeed, any time I have had cause to seek medical attention, I have always been dealt with professionally and with courtesy and in a friendly and reassuring manner by all staff at this practice that I have come into contact with."