LloydsPharmacy,

155 High Street, Winchester SO23 9BA

"The staff here are just shocking. Three times failed to order an emergency prescription sent directly to them from the GP. This caused a week’s delay in treatment even though the hospital appointment was rushed through in two days. The staff don’t bother to speak to you in person but yell through from the back of the shop so the whole queue can hear. Best avoided. Use Boots where pharmacy staff are courteous, discreet and professional."

"Long queues. Only one person behind the counter no matter how busy. Nothing is ever ready for collection, they nearly always tell you to come back later. Why on earth don't they prepare prescriptions when they receive them?"

"Lloyds Pharmacy in Winchester has let my mother down yet again. They have failed to deliver the prescription needed by my 93 year old mother who is housebound, is registered as severely sight-impaired. I paid for 6 months service in person on 7 September this year and can prove it. She has now run out of medicine which should never happen and this is highly problematic given her health profile. The pharmacy never answers the telephone, either telling customers to ring back later when they are less busy or cutting them off after a few minutes on other occasions This is disgraceful. If they are allowed to endanger patients through haphazard management they should not be allowed to continue to dispense. Lloyds as a company has been aware of the shortcomings of this branch for some time now but has done nothing to improve matters."

"Absolutely not. Nothing is ever ready. They keep telling you to come back in two days, tomorrow or in 4 hours and then end up waiting at the shop for another hour. The woman who’s there most days is the most abrupt person I’ve ever come across. Either keeps arguing with customers or telling off children for being kids. Last week prescription was my last one from that place. Moving my designated pharmacy to tesco. Can’t cope with that mess anymore."

"They never answer the phone when you call to enquire about prescriptions, this has been going for a very long long time now it's unprofessional and laziness, apparently there short staffed well they been short staffed for a long time to awful service this store is terrible badly run even my gp surgerys had numerous complaints about lloyds pharmacy in the high street winchester. It's about time they sorted things out its awful service not answering the phone when you need to find out things and information very badly run."