Woodside Medical Group

"Poor service I have had an injury fallen on the stairs October 2021 and the doctors advice to me is keep moving and it my own fault forbnot having a job fron Dr Cardo what ever . Excuse me I do alot of house work and walking so I actually do not know what else I am suppose to do to stop feeling pain and stiff tried ti go to manager to explain how i am feeling she just repeats herself and also tells me I don't know alot unfortunately. Well guess what your not qualified to be in a doctors surgery then so frustrating"

"From the start of February until the 1st of March. I’ve phoned 27x, multiple times per day just to talk to someone & got zero answer or zero help, receptionists are soo rude. It’s like they are offended they have to answer the phone. It makes me want to change doctors. it’s honestly pathetic"

"We have been waiting on the, so called doctors, to sign off and send a death certificate to the Aberdeen register office. We are still waiting and the distress this has caused my wife, as it’s her mother that passed away, is truthfully, horrendous. The service is this Friday and if we don’t get this soon we will have to cancel the service and also, my wife’s mother is still in storage in the fridge, as it were, and nobody has been able to view her. The incompetence is the lowest I’ve ever seen and if this is how they deal with the departed, god only knows how they treat the sick. Today is Tuesday the 21st of February clock is ticking and still nothing after several days, yes days, of calling. Update: Registry office informed us that Woodside medical group DIDN'T send the death certificate like they claimed they did. They obviously could not care in the slightest. Incompetent, training, communication, zero. All I can say is, whoever is registered there, good luck!!!. Following up on the above. We have been informed that the death certificate was sent from the practice and it was the council who got this wrong. The council assured us it never came through but the practice has proof that they did send it. The practice called my wife to assure her they did what was needed from their end as they take issues such as this, very seriously. It was good of them to call my wife to clear this issue up. My initial review was quite scathing but this was quite a stressful week, especially for my wife. That being said, hopefully this is a one off and the council will be more aware in the future."

"Excellent practice. Always had first class service. Special mention for Sarah Receptionist who was very helpful and friendly when dealing with me this morning 6th Feb . Ona Greig"

"Very poor service. Very poor customer service at the front, very unfriendly staff. They are mean and very unhelpful (especially blond lady). They don't have my recommendation. I did send email to your practice a few days ago and never heard anything back from you. I can says practice manager doesn't care about patients. Practice manager is unhelpful unpleasant and very mean as well."