ShipMyCar 20 Tanners Drive, Blakelands, Milton Keynes MK14 5BN

"Communication is poor and attitude is apathetic. I had to chase for updates. I paid in April and asked for a Aug/Sep shipping date. I emphasised that this was important as I was leaving Hong Kong. Following up prior to August and September, I was unable to obtain any indication for a shipping date. As September came around, no proactive communications and after chasing I was given the option of storing may car with a maybe end September shipping date. I decided with this uncertainty to cancel my booking at the start of September. Now in October I am still waiting for a refund. More frustrating, in email exchanges I was asked if my account accepted GBP and even after confirming yes, I was told the funds had been transferred in HKD. Kingsley who took my call was disinterested and passive aggressive, saying the transfer had been done in HKD and there was nothing they could do about it. Kingsley went as far as to say because it was a HK account, they thought it would only accept HKD. Even made an excuse that the email was one line to confirm the account would "Yes." accept GBP. All the more ironic as they had asked if I could receive GBP and for a business that ships cars internationally, they must deal with accounts all over the world. No accountability taken for the mistake, even went as far to blame their brokers for the additional delay, since the 28th September, when Nick confirmed the transfer had been done. Furthermore, I've no idea or details on what work they did, I know I did administration, I posted needed documents and updates to their portal but 200 GBP was deducted for administration with a rejection to offset due to the delay in refunding or their mistake in transferring HKD. The only response from Kingsley was, "It's in the contract". Can't argue with that but does nothing for accountability. 12 Oct 2022 After some back and forth over the transfer of GBP and exchange rates, Nick agreed to transfer the difference caused by sending HKD instead of GBP. I'm happy to say that the difference in GBP has arrived in my account as GBP and not converted to HKD. I believe Nick and Kingsley are genuine and under pressure as many companies are with the prevailing supply chain challenges and economic situation. Communications can get missed and go awry at any time. My recommendation is verify and confirm to avoid misalignment. While my details remain correct, it seems the advice and decision to transfer in HKD, while well intended, caused a sizeable deficit in the refund for me. It is commendable that SMC agreed to make up the difference. They came through in the end with a genuine response to the currency issue. The portal experience was smooth. For a first time car shipper, a little more handholding or an initial introduction to what to expect would be good."

"Very pleased with the excellent service and quality of work performed by ShipMyCar. They took care of the whole process of bringing in my car from the US and the necessary conversion work and tests for it to be road legal in the UK. Everything looks factory on the car! Highly recommend these guys and if I ever want another muscle car, I know who I will be contacting to handle it! Thanks guys, I just wish I could have visited the premises to say so in person. I'll be sure to drop in when things get back to normal."

"I had an excellent experience with Shipmycar.co.uk after shipping my car from Japan to the UK Nick and Kingsley were great at handling the registration processes, and helping repair work to be carried out - despite the DVLA delays at present Nick and the team were fast, efficient and always kept me up to date with the progress, and after the repairs and service were done my car has never driven better! (and fair cost!) Further to this they were very accommodating to my request to pick up my car out of office hours for which I am very thankful. I will certainly highly recommend Shipmycar.co.uk to anyone thinking of bringing a vehicle to the UK!"

"Overall an excellent service! They shipped a classic car over from the US and dealt with the shipping, import, customs clearance, conversions, MOT, DVLA registration and gave it a service and clean. The whole process took longer than expected but I can't fault the end result and they were always very polite and helpful whenever I rang with questions or an update on what was happening during the process."