Rooksdown Pharmacy Park Prewett Road, Basingstoke RG24 9RG

"Absolutely the best pharmacy around, nothing is too much trouble and the owners and their team are fantastic!"

"Very poor experience with certain members of staff. When I was prescribed some urgent medicines late in the afternoon they said I have two choices: collect myself which I couldn't due to my medical condition nor could my partner because she works until 6 when the pharmacy is closed, or wait until the next day for delivery. I asked if there was anything they could do and she said "No, collect or wait until tomorrow for delivery". I became very worried and called my GP again who said "oh that is simple just tell the pharmacist to return the prescription to the 'spine' (whatever that is) and your partner can go to any pharmacy which is open later in the evening". I called Rooksdown pharmacy to tell them this and asked why she didn't suggest this in the first place. She became angry and hung up the phone without confirming she had done so. Now I was really panicking about my medicine and had no choice but to ask my partner to collect, who had to abandon her role in the NHS for more than half an hour to do so, only to be given more verbal abuse by the pharmacist in Rooksdown. I have come across such attitudes in other service providers including a certain dental practice in Basingstoke. They think they are kings and us ordinary people will have to dance to their tune. I am lodging a formal complaint to GpHC (General Pharmaceutical Council)."

"Handy pharmacy with ample free parking. I always get an email when my prescription is ready. They have been helpful in the past when my prescription was unavailable and made an effort to source it."

"Rang up the pharmacy today to order some more medication. The receptionist who spoke to me was quite rude, which was shocking to me as I’ve never had a problem with this before. Unsurprisingly, she didn’t share her name. After being on hold and then her coming back and telling me she had ordered the medication, I asked how long it would be until I could collect... she said “thank you” and hung up. She didn’t even say goodbye. I know we are in the middle of a pandemic and, yes, there are far more concerns in the world right now - however, I still feel like staff should be a bit more sensitive and caring when answering the phone."

"My husband and I visited the pharmacy yesterday had a flu jab given by Reehna ( didn’t feel a thing ) the staff are very friendly and helpful wouldn’t go anywhere else . Thank you for looking after us and your delivery men who deliver our medication . Would recommend you to anyone . Well done ."