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About TravelUp
Welcome to TravelUp, a renowned travel agency located at the heart of the United Kingdom. Our establishment is located at 1 Zodiac House, Calleva Park, Aldermaston, Reading RG7 8HN, United Kingdom. As a trusted travel agency, we are dedicated to providing exceptional travel services to our esteemed clients. We have established ourselves as a point of interest with our ability to exceed our clients' expectations.
Our agency's mission is to assist you in creating unforgettable travel experiences while catering to your unique needs and travel preferences. We have a team of dedicated travel specialists who are passionate about providing exceptional customer service, offering professional advice and guide clients through the entire process of planning their dream vacation. From flights, accommodation, and activities to car rentals, travel insurance, and other travel-related services, we are here to help simplify your travel plans and ensure a stress-free experience.
At TravelUp, we are committed to providing our clients with the best value for their investment while ensuring their maximum satisfaction. Whether you're looking for a weekend getaway, a family vacation, or a corporate retreat, our agency has got you covered. We partner with reputable airlines, hotels, and tour operators worldwide to offer you a wide selection of travel options at competitive prices.
Our website is user-friendly, making it easy to navigate and search for deals, check flight schedules, and track bookings. We also offer round-the-clock customer support through various channels, including phone, email, and live chat. Our goal is to provide you with peace of mind and confidence in your travel plans.
Choose TravelUp as your preferred travel agency and let us take care of all your travel needs. With our exceptional services, you can rest assured that your travel plans are in safe hands. Contact us today to begin planning your next adventure!
Photos of TravelUp
1 Zodiac House, Calleva Park, Aldermaston, Reading RG7 8HN, United Kingdom
Reviews of TravelUp
"I have used TravelUp for the first time and was pleased with the experience. Lufthansa has cancelled my original flight and TravelUp provided me with an alternative journey immediately. I first agreed to it but later changed my mind. I called them to see if there are any other options. I only waited 2-3 minutes before someone answered my call and clarified my questions. They advised me to follow up via email which I did. Roy Edwards, who handled my booking and queries, was super helpful and responsive, and was able to provide me with an alternative flight quite quickly. Overall great service and experience."
"Terrible experience. If I could give less than one star I would. Book with them if you want to experience awful customer service. My flight was cancelled by the airline operator because of strike action in the country we were travelling to (so no fault of our own) and we were only given two options by TravelUp - both less than satisfactory. When offering to refund our money, they said they would have to charge us a £50 admin fee to process the refund - the absolute cheek! So the choice was either PAY THEM £50 to get a refund (still can't believe it!) or get a voucher to use with them again. I opted for the voucher in mid-December and it's almost February and I still haven't received it. What's worse, the voucher, when it eventually comes through, is valid 12 months from the date of my original flight. So the longer they take to issue me the voucher, the less time I have to actually book a flight. They are now not responding to any of my emails when I request an update on my refund voucher and I can't seem to get hold of anyone. Avoid at all costs if you ever want to stand a chance at getting a refund for a cancelled flight or any kind of customer service whatsoever. Terrible!"
"Absolute SCAM, they would not deserve 1 star with the unethical individuals that run this company. I booked a one night stay in London for October 2022 with TravelUp. When I arrived at the accommodation, I could not get into the building. I called customer services and waited hours on hold while they allegedly tried to sort it out. They would hang up on me and then tell me they’d call me back but I’d never hear anything. I stood waiting outside the accommodation I had paid for from 6.30pm until 11.30pm all while waiting for TravelUp to sort out the situation. It was a completely unsafe and awful experience. There was absolutely no empathy and the customer service team were SO rude, they told us to stop calling them for help. They finally allegedly sorted out alternative accommodation at 11.30pm (we called the alternative accommodation and they had no record of a booking) after which we had already told them we had been forced to book a travel lodge. We were told by customer services on the night that we would get a refund for the original booking (2 months later and have not received a penny). We have been constantly emailing TravelUp since the booking date and have been given ridiculous answers saying they are ‘waiting for the supplier’. I then told my credit card company that I had paid for a service and not received anything, I received a refund from my credit card company. I decided to let the issue go as I did not have the energy to deal with such a despicable company. However, weeks later I then received a letter from my credit card company detailing that TravelUp disputed my claim and made false paperwork to say that I was a NO SHOW at the accommodation. I am absolutely appalled that such a company is allowed to trade. I traveled up to london for a gig that I had tickets for and was not able to go as I was waiting outside the accommodation until 11.30pm. I am now out of pocket for my original accommodation and the last minute booking I had to make. With NO refund or compensation received from TravelUp. DO NOT USE THIS COMPANY!"
"DO NOT USE THIS COMPANY! They are robbing people in broad daylight. I booked my girlfriend flights to Warsaw so she could visit me for a weekend whilst I was working there for 6 months and unfortunately the return flight was cancelled. The natural response for most reasonable people is to start looking at alternative travel options. I tried to change it directly with the very reputable airline who were offering a full refund if none of their other flights suited. They didn't suit, so I asked for the refund. They said I had a year to apply for my 100% refund but I had to claim it through the travel agent...unfortunately in the case it was Travel Up. I emailed Travel Up to ask for my refund and heard nothing back, so noting that I had a year to apply for my refund decided to book an alternative flight so that my girlfriend could return after her trip. Whilst having dinner on Saturday night, Travel Up decided to email offering her alternative flights on the Monday (the day after she was due to fly). She had work on Monday, so the flight most definitely didn't suit. The thing that really wound me up was the tardiness of their email: the fact that they thought I would fly her to Poland with no return travel booked (due to their laziness), assuming that I would I would just wait for them to offer an unhelpful solution at a unsuitable time. I emailed them immediately demanding a full refund. After a couple of emails back and forth, it all went quiet. I assumed they were processing the refund which they said could take up to 6 weeks. 6 weeks later I sent a chaser email asking for an update on the refund. They replied saying they had just submitted the refund request and it would take 6 weeks to process. What were they doing for the first 6 weeks!? Clearly they had just forgot about yet another paying customer. 6 weeks passed and I finally received word on the refund. Apparently the return flight only cost £54 (which I doubt considering how much I paid for both flights). HOWEVER...they can only offer me a refund of £4 after you take their £50 administration fee off. How is this fair?! I appreciate that it is a business and it needs to make money, but I did not cancel the flight...the airline did...so why are they not covering the administration cost? Why am I being penalised for using Travel Up as my travel agent? I am now out of pocket for the additional flight that I booked, because I wrongly assumed that the money owed to me would be returned. I am yet to receive a cost breakdown of the flights to see how much the return flight actually cost. Stay away from this company. They are thieves."
"DON'T WASTE YOUR MONEY WITH THESE PEOPLE! I booked a flight that was covered in case of cancellation or change. I had to cancel my trip and they offered me a refund of £27 for my £748 flight. I tried to get a diplomatic solution so I asked for a change instead and they wanted to charge me between £500-£600 for a change, so pretty much to buy a new flight ticket. Unbelievable how they get away with so much stealing like this! This business should be shut down!!!"
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