Hartshill Medical Centre Ashwell Road, Hartshill, Stoke-on-trent ST4 6AT

"I recently welcomed my a baby girl into the world, and the first few weeks haven’t been plain sailing. However, the support that Hartshill medical centre has given to myself and my daughter has been incredible. Dr Peake has gone above and beyond to support my daughter in the first few weeks of her life and has taken the time to check in via the surgeries text messaging service which has made all the difference to me as a new mum to feel heard and supported. The reception staff have always been friendly when I have had to ring and have quickly sorted my appointments out. She recently had her 8 week check and jabs, DR Mehta was brilliant with her explaining what he was doing and why as he went along and nurse Julie Wilkes was so supportive and explained everything when she had her injections. Myself and my husband are so grateful for the care this surgery provides and the extra time they have spent with us, yes it can be frustrating when appointments don’t run on time however, the care that the surgery are providing out ways any time spent waiting. True hero’s thank you."

"My mind can not comprehend why there are many bad reviews with this practice. Every single doctor and nurse I have spoken to are more than perfect and are so lovely. You are all doing an absolutely incredible job. I had an appointment with a doctor and a nurse within the last 4 months and they are so funny, extremely knowledgeable and have the loveliest personalities I have ever come across! These professionals are here to help, I hope that everyone understands this. ❤️ xxx"

"Very lovely receptionist, they are compassionate and listened to my concerns about my daughter and partner. I have been able to get appointment as emergency There has been some issues with the phone lines but this is few and far between. The doctors I have all had take my concerns seriously and try to help as best as possible The nurses are lovely and very attentive to my daughter when she has had appts for vaccination"

"I have been trying to get an appointment for my son for 3 weeks. They say to call at 8am but I end up staying on line listening to their massage " your call is very important to us" for an hour and then answer and say call back at 8am. I have given up going to doctor for my self. But I can't neglect my son. Dealing with the GP at hartshill is so frustrating."

"there is a lady who works at the reception booking appointments who talk to the patients like a machine, there is no sensation more unpleasant than you needing an appointment and having to talk to this lady, you feel terribly upset about having to use the NHS . after 6 months of trying I found out that tword: "emergency " she books the appointment. she's like a robot. We are 5 in my family, my husband Luckily got an appointment for our son with another receptionist, and the doctor was really attentive, excellent. So, I wish you the lucky of not being attended by this receptionist who always answer the phone when I call. It's a fact: One person in the crew can destroy all the hard work of the others."