Forrest Property Services 12 The Square, Bracknell RG12 9LP

"The renting process itself was fine, staff have been friendly and lots of communication and a successful move in on our date. However once we had completed the move all that stopped. We moved in to find an unusable shower, broken washing machine, blocked drain, out-dated boiler, etc At this point Forrest were ignoring our numerous calls, only replying via email which would take 2-3 days and in the end we were without a washing machine for 3 weeks! Overall the communication is extremely poor, several emails have just been completely ignored and a viewing for the property was not given in the minimum 24 hour window! The experience has been incredibly stressful, lost us time and money and I dread to find out what the vacating process will be like!"

"Ali Sarwar was such a big help during my time finding a property and was very professional.He supported and advised me throughout and answered every question i had, I will say he was very exceptional and deserves a pay rise or some sort of recognition for his hard work and effort Thank you!"

"This is my first time dealing with this company and I've been impressed with their level of services. I'm currently in the process of renting a flat with them and they have been on hand to answer any questions I have through email and over the phone. Happy with the service I've received"

"I had rented a two bedroom house through Forrest Property Services and in summary they are the worst agent and incredibly greedy – avoid them at all cost. Take pictures before and after and dispute all charges. Do note that our landlord owns forrest property services and explains their actions. We couldn't move into the property in the morning of our tenancy start date as "the current tenants are moving out in the morning of the same day and if the property will require any works they will not be finished until 5.00 pm." The agent/landlord had overlapped our tenancy dates - incredibly irresponsible. At the end of the initial 6 month tenancy, they decided to increase our rent by a massive 7.5% - incredibly greedy and was lucky to negotiate this down to half. At the end of our tenancy, we had to go through Deposit Protection Service to get our deposit back from the landlord. He wanted to deduct £415 to “cut back all trees and bushes and to dispose of all garden waste”. This was rubbish as the condition of the garden was left at its original state. The agent was incredibly unhelpful during communications, they ignored my email for 2 weeks, ignored my phone calls and ignored my questioning to explain the deductions. In the end, I had to submit a legal statutory declaration form to get my deposit back. The landlord ignored and did not respond to the statutory declaration and I was able to receive my deposit back after 14 days. It took us a total of 2 months to get our deposit back – avoid!"